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December 2023 by Terrence Carlin
I wanted to bring to your attention an issue I have been facing with regards to the repair of my truck at your establishment. I want to start by saying that I understand that delays and unforeseen circumstances can happen, and I would like to address this matter in a constructive and inspiring manner.It has now been six months since I entrusted my vehicle to your service for a transmission replacement. I was under the impression that this repair would take a maximum of two weeks. However, I have been met with excuse after excuse and a lack of communication regarding the status of my vehicle.This situation has caused significant inconvenience and financial strain for both my wife and me. As a resident of Baton Rouge, I commute to work in New Orleans, and the expenses of renting a vehicle for such an extended period of time have added additional stress to our lives. Furthermore, the prolonged period that my truck has been sitting idle raises concerns of potential additional issues developing, which could have been avoided with prompt action.I paid for the transmission replacement when I dropped off my vehicle. However, I am apprehensive about paying the full price for the service when the lack of communication and extensive delays have made it difficult for me to trust that the work has been carried out as planned.Many other stores and shops exist that specialize in the sale and repair of transmissions, and they are able to complete these repairs in a timely and orderly manner, satisfying customers without subjecting them to further inconveniences. I fail to understand why it is taking so long to address my vehicle when there are seemingly more efficient alternatives available.I kindly request that you provide regular updates, at least once a month, to keep me informed about the progress of the repair. Open and transparent communication will help alleviate concerns and enable me to plan accordingly.While I have outlined my frustrations and concerns, I believe that this matter can be resolved successfully and inspire positive change within your establishment. I hope that we can find a solution that not only minimizes the financial burden on my end but also ensures that others do not face the same difficulties that I have encountered.I appreciate your attention to this matter and look forward to hearing from you soon.
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November 2023 by John Thompson
Took my F-150 in for a transmission issue. I understood it needed a new transmission and I understood that this would probably be the situation after discussing the issue with other transmission shops. Took 3 weeks to get the new transmission in and 2 weeks to do the work. Cost was $9,000.00. Took the truck home and the next morning it had a puddle of transmission fluid under the truck. I got under the truck and noticed that the leek was coming from the new transmission and that they had left the skid plates off. I call Mitch the same day and brought the truck back to him. Took him 2 weeks to take a look at it. He said it was just residual transmission fluid from the repair and that the skid plates where not on the truck when he received it. Neither of these statements were true. When I drove the truck home it began smoking so bad that cars following me had to slow down or pass me. Called Mitch the next day and brought the truck back to his shop. He stated that he needed to change parts that he saw in a Ford tech notice. He changed one of the three parts and said he had to order two more. 2 months later, after countless calls and excuses for not having the truck fixed, I had Mitch lock the keys in the truck with the parts so I could pick up the truck and finish the work myself. After I got the truck home, I looked under the truck and found a loose bolt and the fluid level access was only hand tight. I checked the fluid level and they had overfilled the transmission. So overall my truck was gone for nearly 4 months, it cost me $9000.00 and I ultimately had to complete the transmission replacement myself. I could not be more dissatisfied with their performance.
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July 2022 by Tabbi Hammons
My truck was towed in to get the transmission rebuilt. Talked to Mitch beforehand about it and was assured they could handle it quickly. Also asked if they could change the radiator while they had it, was told that wouldn't be a problem. After 4 days, I called just to check the progress and was told the parts wouldn't be in for another 5-6 days. 2 months later I finally get my truck back. 2 days later it started acting funny, popped the hood and it looked like Pepto was sprayed everywhere. The radiator they put in cracked and mixed antifreeze and transmission fluid together. Brought it back and was told they would change the radiator, flush everything and fix it. A week later, get it back again. They didn't change the radiator, which should've been under warranty IF it was brand new like they said and charged me for. Instead the bypassed it and put a tiny external cooler on and bolted it to my A/C condenser. Drive it for a few days and the transmission temp keeps shooting up over 200°, so I drive it back AGAIN. Was told, very rudely by Mitch that he can't look at it unless I leave it for a few days. I ended up going through corporate and being told to take it to a different AAMCO. They informed me that since he put the cooler on, they couldn't take it off and fix it the correct way because of the bolts through the condenser. So they added another external cooler because what Mitchs team did put on, wouldn't even come close to cooling a truck the size of mine. Total of 7 months of truck issues, causing me not only to pay him almost $3000, but also having to rent a vehicle this long because of his shoddy work. I've seen other people claim how friendly and great they were, they obviously are biased towards certain people because that was NOT the type of person I dealt with.Service: Transmission
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May 2022 by Mark Charles
This company has served me well! My company has used Mitch and his crew for 7or 8 years now. We are very happy with his honesty and workmanship! His leadership and crew will fix it right.
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January 2022 by Mike Dupuy
Very good. Mitch made me feel comfortable about the transmission rebuild my truck needed. His techs were pretty fast with the reapir and didn't leave my truck dirty. That was not my 1st rebuild but one of my best all around experienced.MikeService: Transmission
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September 2021 by Barry Day
The owner, Mitch, went above and beyond. Great mechanics. Great prices. Great customer service. Old school business that cares about their customers.
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May 2021 by Ann Finch
Knowledgeable and courteous.
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May 2021 by Robert Ward
I thought I had a transmission problem on my car but Mitch informed me that it was actually an engine problem and he recommended an engine shop to me and arranged for it to be brought there. Mitch and his team are very professional!! He provides timely updates and has done a great job on another repair.
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May 2021 by Jim Shields
I was very pleased with the service given to me from Mitch Cobb. Did the job quicker than originally stated. My car runs smooth as silk, like a new car. Thank you Aamco & Mitch Cobb
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May 2021 by Baylee Reine
Great customer service and they had my truck back to me very quick
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February 2021 by Wayne Boozer
I've had my truck back for 2 weeks after having work done there. I found Mitch to be professional and courteous. He worked seamlessly with my warranty company, kept me informed, and completed the repairs quickly. My truck runs like out just came off the lot. I'm more than satisfied.
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February 2021 by Quincy Carter
Very professional and shows care for their customers and work. AAMCO performs work for our entire fleet of service vehicles.
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October 2020 by Kaitlin Ridings
Amazing service I am so impressed with this car shop. They treated me like I was family. I felt right at home as soon as I walked in. He worked with me on getting the best deal for my brand new transmission on my van. He was very accommodating. I will praise this company to everyone who will listen! Mitch is super awesome! If you have transmission trouble, this is your place!
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October 2020 by Gina Reinhard
AMMCO on Coursey Blvd was AMAZING. They took care of our son's truck on his 1st major service. He needed a new transmission on his truck. AMMCO worked with him and kept us very informed. I would definitely recommend them.
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September 2020 by Genola Hurst
Mitch is amazing!! They do great work here
