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November 2023 by Camella Williams
This branch of AAA is horrible, untrustworthy & crooks!! Their auto insurance is overpriced - $900 a month! They increased our car insurance monthly premium 3 times!!! We canceled our policy after they took an unauthorized amount from our bank account & 3 months later we are still waiting our refund check.... they keep giving us the run around, it's a SHAME!
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October 2023 by Camella W.
I've had the worst experiences ever with the Baton Rouge AAA location. The rates are overpriced, the representatives, management & their business procedures are unethical & untrustworthy. I'm going to report them to the Better Business Breau for theft & fraud.
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October 2023 by Eli Hallmark
Never showed up. Sat for two hours; called them back they didn’t even have anyone coming and no record of ever dispatching someone. 40 year member here. I’m going to find a different service provider.
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January 2023 by omar abdul
With AAA, don't worry, you'll have no problems at all.
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November 2022 by W. Surbeck
My husband and I arrived on Saturday at 9am to get an international driver’s permits for an upcoming trip. The employee working that day was standing outside waiting for the agent with the key to show up. We waited for over 40 minutes in the parking lot. I was going to leave a 1 star review at that point BUT once inside, Sherita, made an unpleasant situation pleasant. She was personable, friendly, and professional. Thank you Sherita.
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May 2022 by Justin Saltzman
Went in for an international driver's license and walked out with one in less than 10 minutes. Super fast and friendly.
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December 2021 by Mystar Mathews
Employees were very friendly
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October 2021 by Regina L.
They are not reliable for roadside assistance and deal with shady companies. Was told at 3:45 pm they would have a battery call truck with a replacement battery to my daughter within an hour. Received a call at 4:34 from Cole at United Towing saying the truck was 25/30 mins out. Told him the towing place closed at 5 and inquiried about battery. He said he didn't have batteries in inventory and was just doing a jump. My daughter and I pushed the vehicle out of the tow yard. We waited until 5:28 and Cole called again and said he was 25 mins out. He then denied he had called and said it just have been someone else. Still waiting....in a bad part of town and the sun is setting. Two calls to AAA basically got nothing but a manager would call to see about my complaint. This is not the service to use for women or children. Still waiting 5:58 pm - he went to the wrong address. Another 20 mins maybe.
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August 2021 by Chiquita Williams
I Luv AAA Service. They really saved me money for this Year from having to pay Monthly for Membership. There Services do help when most needed. I like the Anual Membership better because everything is included for the Year, and you only have to pay once a year around the time your Membership is due. This is definitely a plus for me, and I recommend to anyone with a vehicle. AAA is Awesome to have for emergency situations on the road or just for your Vehichle issues.
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March 2021 by Shirley Guillory
It is the best.
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January 2021 by Ms. Chiquita Williams
I Luv AAA Service. They really saved me money for this Year from having to pay Monthly for Membership. There Services do help when most needed. I like the Anual Membership better because everything is included for the Year, and you only have to pay once a year around the time your Membership is due. This is definitely a plus for me, and I recommend to anyone with a vehicle. AAA is Awesome to have for emergency situations on the road or just for your Vehichle issues.
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January 2021 by Chad Kirby
As a collision center owner the experience with aaa has been terrible for our mutual customer. Basically vehicle came in damaged we came upon a price to fix and we completed repair in 6 days now the vehicle has been sitting for over 30 days waiting on payment. Very poor service !!
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January 2021 by Kim vonBruno
Fast in and out for passport pics.
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October 2020 by Jean Jackson
Very upset with this company. I've had the worst experience with the local office where i live. Representatives have very little experience and they usually don't return your calls when you leave a voicemail. I called the corporate office and filed a complaint and they didn't call me back.
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October 2020 by Aaron Early
Been calling for a few days to talk to someone and the phone just rings. Doesnt even have a company answering machine.
