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December 2023 by Morgan Willoughby
WORST SERVICE EVER! I had a 9:00 appointment this morning to get an alignment and they were supposed to call me when it was done. I got a ride to work and they never called me all day. I finally go back up there at 3:30 and my truck was in the same spot that I left it. When I went inside the receptionist was nowhere to be found. After about 10 minutes one of the workers went found her. She then tells me that the alignment specialist called in sick. I asked why she didn't call me and her response was "I thought they would've called you". I will NEVER go back to horrible establishment. They should really be ashamed and embarrassed of this behavior. I wish I could give 0 stars.
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June 2023 by Melissa Freyou
I went here with a friend of mine to have 2 new tires put on her car. We had just a small wait time, and before we knew it, they had the tires on and we were on our way again. I will definitely use this place again if I'm needing some more tires at a great price!
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May 2023 by C More
Was very helpful but unfortunately did not have the tire I needed.
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March 2023 by Reid Kirs
They charge a lot more for components because they have warranties, but the work gets completed properly, so warranty isn’t something I really need. Services are appropriately priced.
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January 2023 by Derek Mahin
Great staff and service. Very knowledgeable even about older classic cars
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December 2022 by Glennie Lavalais
Cashier didn't know what he was doing, had to make 2 trips to the building to get the pump turned on with a long line of people
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November 2022 by Deborah Johnson
Super fast! My battery was having issues on my lunch break … I was in and out with a new battery in like 30 mins or less. Incredibly convenient!
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September 2022 by Quentin Turley
They gave me a much better price than the dealership, and the manager was a friendly person, I highly recommend this place!Service: Battery
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September 2022 by Jessica C.
THIS PLACE IS ON BASE FOR THOSE WHO ARENT FROM HEREI had made an appointment here because I'm traveling back home to Colorado. But the gentleman forgot to tell me they were on base and it was a little scary behind held at the gate and background checked before I was turned away
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April 2022 by Amber P.
They are good people who do good work, but don't be in a hurry. They are wildly understaffed and end up working long hours to make up for it. A 1000 appointment turns into a 5-6 pm pick up. Great folks, but they need help!
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April 2022 by Ron Brauer
A great store! Had vehicle in work bay minutes before scheduled appointment. Christian is very professional! Will be back soon when repairs are needed
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April 2022 by Mikey Goossens
Overall experience went very well. Customer service was very good. The pricing was a little steep compared to what I’m used to, but that could be a consequence of inflation as well as there only being 2 gentleman running the shop. My only real gripe would be that after receiving my car there was a film of oil/grease on my steering wheel and shift knob.
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April 2022 by Brett S.
What a difference six years make. I was worried about going to this Firestone location after reading some previous reviews, but decided to pop in on a Thursday morning to ask about new tires. Christian, the service manager, was an absolute help on this. I told him I was worried about price and he helped me with finding the best tires and even assisted me with filling out a credit application. After that, we found the tires that he thought would work best on my car and set an appointement for Saturday. I came in a little early for my appointemt, but Kenneth, the technician that worked on my car, said that wasn't an issue and told me it would be a couple of hours. I asked him whie the tires were off if he could check the brakes as well. They were not grinding or squealing, but I am getting close to 45k miles and wanted it checked. I went to the Exchange for some shopping and when I came back, the car was nearly done -- 30 minutes ahead of schedule! Kenneth said the brakes looked great and didn't need work, but my alingment was off, which is what had caused some bad tread wear on my prevous tires. They took the time to fix the alignment and then made sure I understood the invoice, the roadside hazard guarantee, the lifetime alingment and even pointed me to some helpful rebates on the tires I had just bought. From now on out, this Firestone will probably be my go to for car maintenance in the future, the staff was polite and helpful and the service was top-notch. Well done!
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February 2022 by Casper Laskara
Service was not only expedient given conditions, a mechanic drove across town to get me a new tire!
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September 2021 by Jason Rawlinson (Jaybo)
Good service
