“The office person was very helpful and it took no time to get my unit reserved. There was a problem with the software but Tammy kept me updated and continued to help me until the issue was resolved.”
“The container shipped to my home was clean and the service personnel that delivered it and picked it up were great. It was dropped off and picked up on time. However my issue was dealing with Krisi, the manager. She is rude, unprofessional and unaccommodating. Case in point, the container was billed to my credit card. I returned the container 2 weeks before the next months rent was due, but they still billed my card,. I called, but Kristi was busy, said she would look into it. I was on the phone when she called back, she left a message but it was not very clear. I called her back to verify that she had reversed the charge on my card, when I asked she said I left you a message and that is what I said! There was other incidents of this behavior but too long to put here.”
8:30AM - 5:30PM
1824 Memorial Dr, Alexandria“The gentleman who answered the phone was extremely helpful and positive. He gave me not only options and pricing but also a general idea of what each size unit could hold.
When I showed up he remembered my name and was extremely professional. He gave myself and spouse several unit numbers and encouraged us to go and physically look at the different sizes he had available.”
9:30AM - 5:30PM
1402 Military Hwy, Pineville“I am glad I choose this storage unit because of Mr Glen. He is very helpful and knowledgeable about his job. I appreciate Mr Glen for helping my family and I at a very difficult time. I was there a little over 5 months but I knew my things would be safe and secure there because of Mr Glen. I'll highly recommend this facility to anyone of my relatives or friends. I can't add enough stars for his customer service. It's people like him that makes a business successful!!”
“I have been using Pineville Storage for a couple months. Andy helped me today with getting my password reset. Andy took his time and was very patient through the whole process.”
“Great place to store your items. They will work with you if you're going to be a little late on your payment, as long as you call them. It is gated in. You need a code to get onto the property. It is very secure and well kept.”
“They were very kind despite me knowing how difficult I was personally being. Even when I had asked to cancel they were cordial and respectful. If I am to ever need a storage unit this would definitely be the place I would go!”
“Quick load ups and unloads. Friendly people working. And also has available room for anyone who may need to store any type of product or tractors maybe for there jobs.”
“This is a very friendly and community minded company. They are always responsive to my request and you can depend on them to give you the best service possible. I will always use Alexandria PODS for storage.”
“This is the first time I’m renting a storage, the employee was very helping in setting us up with what we needed. Access to the storage unit was easy with plenty of room to get turned around with large container truck”