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August 2023 by Brian E.
Did right by coming through for a just out of high school kid who bought a used SUV that crapped the bed on him 31 days after purchase...back on my good list
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August 2023 by Jamie B.
BEWARE: My little brother, Josiah Jones just bought this vehicle from Walker in Alexandria. It is his first vehicle straight out of High School. Well, the engine locked up after one month and Walker said they can't fix it or even purchase a new engine because engines are no longer available on the market. They told him "That is the chance he took when he bought a used vehicle." They offered him a 2018 Honda Ridgeline that has bald tires and is completely ragged out, for $24,000 dollars, but explained to him he still had to pay the $14,000 he owed on the busted vehicle. That is their definition of a deal. He's young and has been working hard every day of the week at Mart Co since he graduated. As tough as it is to be starting out these days he has to deal with this. Yes, he bought the car AS IS but he thought he could trust Walker Automotive. Well, in their words "That's the chance he took." What do y'all think? I hope the owner of Walker Automotive and the sales team are nice and comfortable in their soft beds tonight. I hope Waller Automotive goes bankrupt and closes forever!!!
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January 2022 by Nikolay Stoyanov
This review is for rocketautomotiveparts.com, which I believe is Walker Automotive Parts online part store. I received a part that wasn't compatible with my vehicle, after waiting 2 weeks for it. I send msg through their website and emailed multiple times about this problem and no one ever answered. After calling, it appears that the manager won't talk to me because they don't accept return parts that have been previously installed on the vehicle. However, they do guarantee fitment and always the correct parts.
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December 2021 by Angela Carter
Mr. Larry was really nice and helpful, actually the whole team we came in contact with where beyond stellar.
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October 2021 by Christian D.
I have a lifetime warranty +wrap contract with CNA national and where I am only supposed to be out of pocket for my deductible and have a peace of mind in the event that something major happens with my truck. I Took my truck in and they discovered the oil pump was going bad or so they say. so I started the process of making an insurance claim. GM has a contract with CNA to where they have to do work for a discounted rate for contract holders and the dealership kept trying to uncharge me saying that it was the warranty company that didn't want to budge. they were trying to uncharge me in parts and labor in the hopes I didn't understand how this worked. Now not only am I out of money several hundred dollars for a rental I have to find a new dealership to do the work as it is supposed to be done. I am done with Walker Buick GMC they are distasteful and dishonest to their customers. I will never recommend or do any business with them in the future.
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September 2021 by Kellie Lynn Dupont-Maynard
I would’ve recommended this place 5yrs ago, but not anymore! Rude staff, well manager. I went to Bossier city afterwards and got the truck I wanted with trade in price higher then they were willing to give.
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August 2021 by Celeste Mezzacapo
they lie and cheat sale VICHEAs that are broke an charge them thousands for a dead horse
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June 2021 by Jared Boggs
You MUST go see Stacy! Even with me being super picky about every little detail, she put in so much time and effort to find me the PERFECT truck! She made this entire buying process easy and stress free. 10/10!
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June 2021 by Heather Turnage
Never disappointed here friendly service and they are super quick!!!
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February 2021 by Martha Daniel
Friendly concerned about my vehicle.
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November 2020 by Shari Jones
Long. The tire machine was broken here so they had to take my vehicle next door to put tires on uuuhhh!
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November 2020 by Jeff Williams
Awesome atmosphere knowledgeable sales staff!!
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July 2020 by Evelyn Charlot
Courteous, efficient, timely service
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June 2020 by Shannon George
This company cares about the customers and their needs,they go above and beyond to help people with the solutions to their problems and they are truly dedicated to being the best at customer satisfaction!
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April 2020 by Hannah Rhymes
Brent Myers was awesome!! He wasn’t pushy at all (which is a huge thing for me! I HATE pushy salespeople) and was super polite and helpful!! Me and my fiancé had a great experience all around and would absolutely recommend this place! Thank you Brent and I’m super excited to start using my new SUV!!
