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June 2024 by Gregory McClendon
Quick, fast and to the point. The staff is very polite and helpful. I’m thankful for their service.
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June 2024 by Felicia Veal
My experience has been very bad with the delivery from Conns. I received a floor model Samsung 4 door refrigerator that some scratched from the time of my accepting the floor model and reviewing for the scratches were more. There was very minor scratches at the store. When I received my delivery, the delivery personnel came 2 hours earlier then what I agreed on. The delivery crew was rushing me when trying to inspect my items. There were 4 additional scratches on the refrigerator that was not there when I agreed to the purchased and inspected the refrigerator. When I tried to report the issue to conns support, they sent me picture of a total different refrigerator and said that it was the one that I received. Whoever’s purchase from Conns in the future, I will advise you to take pictures when you purchase your items before they leave the store and totally refuse the items if they arrive at your resident with any damage in addition to what you agreed upon. The first two pictures is the refrigerator I received. The last picture is the one Conns support service is saying I received this is not my refrigerator. The scratches are totally different.
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June 2024 by Crazy Boy Mous
Very professional and nice especially Ms. Starks who made sure that I didn’t leave until I was satisfied and she is too tier a good employee.
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May 2024 by Att Phone
Nice quality products. Friendly people who serve you. Interest rates are a bit absurd but if you need to finance it's available.
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May 2024 by Dorothy Bonier
Very courteous,helpful and all staff workers went out of their way to be polite.My husband and I really enjoyed our visit and left satisfied
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May 2024 by John Bloodsaw
I enjoy service ,at the store everyone very nice.
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May 2024 by Robert Sanchez
Great customer service and great prices with a price match guarantee.....plus no interest for 12 months and free delivery....these guys are awesome!
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April 2024 by Laura Buckley
**WOW JUST WOW***
CONN'S REALLY NEED TO GET IT TOGETHER!!! YOUR ALEXANDRIA CONN'S TEAM ARE ALL RUDE AND VERY UNPROFESSIONAL!!!
NOW I HAD TO CANCEL MY WHOLE DELIVERY THAT I WAITED OVER TWO WEEKS FOR!! THEY CLAIMED THE MAIN GATE TO BASE WAS CLOSED AND COULDN'T GET ON. THE MAIN GATE THAT IS OPEN 24/7 AND THE COMMERCIAL GATE THAT IS OPEN 24/7. GOT THE RUN AROUND FOR TWO DAYS NOW AND CALLED SINCE 9 THAT SOMEONE WAS ON THE WAY TO GET CALLED BACK AGAIN SAYING OH WE CAN'T DELIVER TODAY HOW ABOUT WE DO IT MONDAY? REALLY I ALREADY WAITED TWO DAYS IN THE HOUSE AND CANCELLED ALL MY PLANS FOR TWO DAYS AND NOW YOU WANT ME TO CANCEL MY PLANS FOR A THIRD DAY!!!??? THE FURNITURE ISN'T EVEN WORTH IT ANYMORE.
I REALLY HOPE SOMEONE ELSE HAS A BETTER EXPERIENCE THAN THE ONE THAT I HAVE BEEN HAVING!!!
NICE TO KNOW YOU REALLY CARE ABOUT YOUR CUSTOMERS!!
**Edit to Add**
This is the worse Conn's I've ever had to deal with and my husband and I been dealing with Conn's for over 10 years. The lack of communication and actual care for their customers is is ridiculous. I already had to wait for over two weeks for my furniture to be delivered. SMH. Now not only did they not tell me they had to have it delivered from yet another city but waited until late afternoon to tell me that they don't deliver in my area unless it's Wednesday and Saturday. I cancelled going to my son's award ceremony ( both the of them) to sit around waiting for them. Called and no one answered the number that called me. Finally in the afternoon someone contacted me to tell me that my delivery was not on the truck going out today. That someone else would contact me with details about delivery. That's when I got all the stuff about the truck doesn't come out to my area. That is was sent to another store for delivery and on and on excuses why it's been over two weeks of me still waiting to get stuff from this place. This was completely a waste of my time and money.
*End Edit.
The third manager as he said he was...
Corey is rude and very unprofessional!!!
I called twice about my furniture and Corey was so rude.
I asked to speak with the shift manager or supervisor about my furniture as I knew the sales people were not going to be able to assist me with the issue.
After I asked what time would the supervisor be in he rudely hung up on me. That's after he didn't even say who he was or name.
I called back and the lady that answered transferred me back to Corey, which I asked again about a manager and he said...
Yeah that's me what's up.
Oh ok can I get your name.
Oh yeah it's Corey what's up.
I start to explain the situation and he proceeded to burp loudly into the phone then laugh. So I continued to which he said
Hahaha my bad I just burped. Oh excuse me my bad. So what's up.
If this is how your manager's act over the phone you need to retrain.
No I'm not over exaggerating this is or anything. I had a very valid issue that I was hoping the manager would help me resolve yet I received rudeness from the shift manager.
Glad this will be my first and only time having to deal with Conn's in Alexandria on Masonic Rd ( in the parking lot of the mall)
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March 2024 by Nathaniel Ussery
Had a very good experience with Ms. Kirk. She knows how to treat people and has a great personality. Hope more people go see her.
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March 2024 by Destinie Marie
The sales associate was very helpful and friendly. The whole experience was pleasant from start to finish. 10 out of 10 will definitely be going back for future needs.
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February 2024 by mary McCormick
Great customer service!
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February 2024 by Shanti Broussard
Great customer service. Explained all aspects of purchase.
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January 2024 by Crystal Olivo
Best customer service!!!!! Soon as I walked in was greeted and helped. Got what I was looking for and left happy
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January 2024 by Pernella Antoine
Mrs Priscilla Roberson was awsome
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January 2024 by Michael Semons
Great staff
