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February 2024 by Sam Marshall
I'm a firm believer that capital one is the worst bank out there. You can't access cash or checks till about 3 days later. If you need to withdraw something you better have some sort of plastic ID, they won't even accept LA Wallet which is accepted nation wide elsewhere. ATMs are always down, wont accept cash, or lag. Just issue after issue
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January 2024 by Ronald Wells
Friendly, and curtious people.
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January 2024 by CrowCat Review
Always a positive experience when I enter this building and interact with the staff. I prefer using the ATM, but when I am making a large deposit or withdraw, it is best to go inside, sometimes necessary. The lines move fairly quickly, depending on the needs of the customers. But usually they have at least 4 tellers and they are good about watching if they need more. A great place to bank!
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January 2024 by James Bergstrom
Capital one credit cards recently decided to stop taking debit cards for payments now they only accept checks which is ridiculous in my opinion so now you gotta wait 6 to 7 days for her to come out of your damn bank account.
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September 2023 by Lex W
Courtesy is Courtesy here with Capitol One. Very earthly !
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December 2022 by Stacey Fredericks
Does a great job with each customer
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October 2022 by Tom Sawyer
The tellers have caused me so many problems and issues because either they haven't learned anything in life or they don't care. Thanks for nothing.
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August 2022 by Gator Mae
ATM never works and this bank steady gets hacked moved my money elsewhere. Oh and if their personal ATM is down bets believe every capital one ATM is down in the city
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July 2022 by rebekah boerboom
THIS IS MY FAREWELL REVIEW TO CAPITAL ONE!This is not my first negative review of Capital one bank but I do hope it reaches the desk of someone in this conglomerate, who will read it in the light in which it was meant and by some far stretch of the imagination, actually do something about it!!Capital one, in an attempt to increase their bottom line and hold down expenses, has made the terrible and inadvisable decision, to close most of their brick and mortar banks, in favor of online services and despite the fact, that we live in a spread out, rural community, where many people drive miles just to go to a super market, they have made the bone headed decision, to have only one, full service bank, in our sprawling community!I guess some ladder climbing, yuppie liberal, in the marketing department, decided that Cenla and I guess many other areas, are just not important enough, rate enough, to have more than one full service bank! Not everything can be done through an ATM or online! Somethings, BELIEVE IT OR NOT, do require an ACTUAL, real life person to handle the transaction! As I live and breathe, can this be really true? ?You think?Today, I had the much dreaded job, of driving into Alexandria, from the outskirts of Pineville, at more than 4.00 a gallon, to deposit, two roles of quarters and nickels and some paper money AND, to exchange some Euros for U.S. money. Can't do that from ATM or online and I really wouldn't want to!Well, the line was out the door practically and I stood there an inordinate amount of time, which, if they had a branch in Pineville, that wouldn't have happened! In the middle of my deposit transaction, THEIR COMPUTERS FROZE! Then finally, after the encounter, with a somewhat cocky teller, I guess she was overwhelmed with the unnecessary flood of banking customers and with me asking the same question, "Is there an issue, what's going on", a few times, the deposit finally went through and I was directed to the banker, she was called, to redeem my Euros!I had a paper Euro and some silver metal ones, which, I didn't think, they would take but I was told they would! She was very polite and when I had to return to the bank in a few minutes, because she called me, while I was in Kroger's, shopping, she was still, extremely polite and apologetic for the inconvenience!After doing my shopping, I returned to the bank.I said that was alright and I picked up my perishable groceries, I had to carry inside with me, because it was too hot to leave them outside, in the car and left.My wait this time, was not long, as she had already done the corrective transaction, ahead of time!Well, in all honesty folks, it wasn't their fault! They are bombarded all day, with very angry people, such as myself, from Pineville and surrounding areas, because they had to drive, ten and twenty miles to talk to a real live person! You can't blame them for errors and abrupt talk!Now, had I been halfway down the road, when she called, this review would have been a lot nastier! Luckily, I was next door!Capital one, YOU HAVE REALLY MADE A HUGE MARKETING ERROR and for this reason, I have discontinued my 25 year relationship with Capital one! I have chosen another financial institution, that has multiple branches, over the top customer service and dynamite security measures!
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February 2022 by robby hunter
Horrible employees very rude and ugly to the customer. Everyone of them need a class on how to deal with the customer
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January 2022 by tamer daoud
Very poor customer service. Women at desk was not pleasant and makes going to capital one bank a dreadful experience. I have been banking with capital one for 5 years. I have went to the pineville branch where they welcome their consumer clients with amazing customer service, are very respectful, and allow customer to ask questions freely. It is only at this branch that I experience the opposite.
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November 2021 by Trice Shavon
ATM never works and this bank steady gets hacked moved my money elsewhere. Oh and if their personal ATM is down bets believe every capital one ATM is down in the city
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September 2021 by Joey Vincent
On June 22, 2021 my husband passed away , soon after we had a house fire which has left of homeless. We both had our names on the account and yet for some reason the bank froze all of out money. At first it seemed routine but now 2 months later after being to told to go to the bank to clear it up that was lie. Then we were told to speak with the fraud department , which we did. We were even told to go to the back and speak with the fraud dept.where I explained there was no fraud.The government even took back the money they gave him for his retirement. None of my bills are being paid by automatic withdrawals and I don't imagine the bank is going to pay the late fees.so we've spoken to many employees in numerous departments on how to resolve this issue and keep being told investigators will call us , but never do. That adding my son to the account. Which is helping me with my financial affairs. I know there are rules but I don't think there are rules about lying to a grieving widow that cant even bury her husband. PLEASE!!!! If anyone has any suggestions on what I should do Help Me I Beg You!
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August 2021 by Patricia Slaughter
Thank you
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May 2021 by Michael Jefferson
Worst bank , I been tryna get word back about my account for a month & still nothing
