-
January 2024 by David Walden
Great place to rent from. Love the Winn Ave unit. She was super nice...
-
January 2024 by Sonia Hendrickson
Teresa has been absolutely wonderful to deal with. What a breath of fresh air she is after a succession of bad managers
-
January 2024 by Emcmillin
Teresa was very friendly. Service was quick and easy. Would use again for all future storage needs.
-
December 2023 by Michele Johnson
Very pleased with my experience. Teresa and Stephanie were great!
-
November 2023 by William Lynch
Tresa was beyond helpful, I rented a building and it ended up not working for what i needed. She took the time to get a hold of her boss and get me a refund on my unit. Even though im not actually renting I would recommend it based on my one interaction with her.
-
November 2023 by Toylin Lewis
We had an amazing experience Teresa went above and beyond to meet our needs on such short notice. Thank you so much!
-
November 2023 by Jamie Reagan (Chim)
Great place friendly staff Teresa did an amazing job getting me checked in with everything I needed. Thanks
-
October 2023 by Tina Nicole Morton
Teresa has gone above and beyond her job description with myself patience that's great customer service skills. Wonderful personality and Ames to give great customer satisfaction wonderful representation of the business
-
October 2023 by Tatiana Groves
Very patient and in detail of explaining policy. Helpfully with size information. Showed me different units.. not told me. Took the time to show me the difference in sizes. Winchester Bypass Rd location!!
-
September 2023 by Rich Farrell
Unsecure. I had just about everything in my storage unit stolen. The unit next to mine was left unlocked and someone knocked down the wall between units and stole my belongings. Good luck reaching the property manager to help you. Could not get them to secure the unit next to mine in a pinch. Look elsewhere.
-
August 2023 by carro ford
Just had great customer service from Rhonda and her daughter. They made a difficult situation turn out just fine.
-
August 2023 by My Account
Very expensive, unsecure and hard to reach employees. This location was used for storing an estate while tied up in court. I thought it seemed expensive but did look secure. You even have to enter a code at the gate for it to open to access the units. Unfortunately that was just a façade as it was broken into and several items stolen. The insurance they sell had been purchased and was not cheap. I was told by an employee at the time they only have one camera at the gate and that is all that can be reviewed. It looks like they have other cameras on the corner of units but they claimed those were lights. Of course a police report was made and the officer said that break ins happen all the time at this location and another local one. The items were never recovered and it was a loss. The next step was to file a claim with the insurance purchased through them. That took 6 months and is done through the property manager. There was very minimal communication from them and it just like felt like it was forgotten about. I think they even had different property managers come and go during that time. The first manager who handled the insurance claim was terrible and I'm not even sure if it was filed with the insurance. That person was rarely in the office and it was rarely open during the hours posted. I even witnessed that manager locking the office door while several customers knocked. I do know it was a new manager who got it filed and eventually the loss was paid 6 months later. So that bad manager may no longer work there. If you value your items and are considering this location I would strongly urge you to ask them about the cameras and number of break ins/thefts. Even go a step further and call the local Winchester police department and inquire about the break ins reported at this location. If you do decide to use this location I would purchase the insurance but make sure to understand the policy and the time frame a claim will be handled.
-
August 2023 by Boot Lace
Tresa Bridges was amazing to work with. Very professional and so friendly. Excellent service.
-
August 2023 by Cindy Brooks
Tresa was our representative and she was totally amazing and helpful in everyway.
-
August 2023 by Emily Durbin
Teresa was an absolute delight to work with and make the entire process quick and easy!
