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July 2023 by Akshay Prasad
Whenever I call the office, they say the Trash pick up is on Fridays. But not once it happened. I found out that trash pick up happens every Tuesday.Additionally, Whenever I scheduled a large pick up, they never picked it up despite scheduling multiple times. I'm not able to talk to anyone responsible and tired of listening to same nonsense from them.Services: House & garage cleanouts
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April 2023 by Angi Tungate
I had repeated troubleswith the service, or lack thereof, after moving to my new home, I was directed to the supervisor, Josh Hines. He not only listened, but he took responsiblity for the workers actions, made it right and then went above and beyond by coming to my house each week to make sure my garbage was out and removed by the crew. He exhibited exceptional, outstanding professionalism and customer service! 5 stars for Josh!Service: Trash removal & disposal
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March 2023 by Ghost Elle • 33 years ago
First of all they claimed to have delivered my cans when they didn't they came out with the truck and never exited the vehicle. That was one week of waiting to get them. Now on week two they did not pick up my garbage at all. I hate this company and wish I had better options. I had to call the city to get my damn cans! I'm paying for service when I am NOT receiving it!
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March 2023 by Nancy S
They do not pick up trash, show up at 3am with the loud garbage truck (when/of they come), and flat out lie about delivering cans once you order them. You have to hound the customer service for a specifically scheduled delivery that is not followed on time.If there is another service available to you: DO IT.
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December 2022 by Tyler Hensley
It took quite sometime to get the trash cans. Once we finally got the trash cans they can only seem to ever empty one trash can going on 2 weeks now.Service: Trash removal & disposal
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October 2022 by Eric Moore
I have had a miss pick up for 3 days now. Every day I call they say they will be here today or tomorrow and never show. So now I have full trash cans and nowhere to put my reoccurring trash.
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October 2022 by Sheena Walters
Have not delivered trash cans for weekly trash pickup. I've called twice and had no response. Very frustrating to pay for a service I can't use
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October 2022 by Melodie Lawrence
They never pick up my trash when it's supposed to be picked up I call they say they will be by to pick it up that day or the next morning and it never happens I have no idea what else to do I pay for this service and my trash or recycling can never gets picked up what can I do I have called and called
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October 2022 by Dacoda Quire
They don't even pick my trash up they are horrible I'm so tired of paying for trash that they never pick up!! Worst experience EVER they lie say they will pick the trash up no they dont
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October 2022 by Jaikob Ellison
We have had a terrible experience with this company and we have only had their service for two months. First it took two weeks to get trash can delivered after they removed the perfectly good ones that were at our house. 2nd I was told recycling is required at my new address. I live on a country road and I am the only house with a recycling can. I have had this recycling can since Mid-November and it hasn't been picked up yet. I leave it at the end of driveway just by chance they show up on a different day then they told me. 3rd, I have been waiting for a 2nd trash can since Mid-November. I have been given 4 different delivery dates with all of them being missed, they didn't mind charging me though. I have called them more times than I have ever called a service company in the last two months. With an empty promise every time of a delivery or pickup or supervisor call back that has not happened. If you have other waste options in your area I would definitely consider someone else.
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October 2022 by Brandy Bays
I have called for the past 2 weeks to have another trash receptacle delivered (one of ours ended up missing one day), and to switch out a trash receptacle that is busted all the way down the side. The phone operators tell me that it's scheduled, but they never show. I'm so tired of wasting my time calling to get them to do what they're supposed to do.
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October 2022 by Rachael White
Tried to get large item pick up scheduled through app and got stuck in swirling vortex of back and forth with a fictitious code that took me back to the proverbial beginning. So I called several times never able to reach a human, but set a new Guinness World record for longest hold time with 0 results! I know people work there... I mean they do... right????
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January 2022 by Rafael E.
We have been with this company for almost 2 months now and they have worked great, no latencies, no messes, lids closed, no excessive noises, everything great... up until the customer service. We have been requesting a Recycling bin for over a month now, they gave us a delivering date and ended up not showing up. We call and they give us another delivering date and nothing... My wife have called by now 3 times (that I know of) maybe even more and every week is the same story. They always see us on the list but nothing gets resolved. Funny though, they have been charging for the service since the first call, now we are discussing a refund while still waiting for the recycling bin because there's a shortage. Its a shame since the people who pick up the trash do great work and it gets shadowed by this.
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October 2021 by Mackenzie King
This place is a joke. I’ve been trying for over a month for them to simply pick up my old cans and drop off new ones. We have called over six times trying to make this happen. I talked to a supervisor named Cameron who said he would call me to make sure it had gotten done and he never did. How does a business run like this? If I could give it zero stars I would.Service: Yard debris removal
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October 2021 by Tiffany Dixon
Money hungry is all they are!Don’t pick garbage up when they are supposed to! Call about missed pick up on Friday, then spend a week trying to get someone to pick it up. They don’t pick it up till the following Friday!This play is a damn joke!