O'Reilly Auto Parts Store #5396 in Williamsburg, Kentucky offers a wide range of car parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, and check engine light testing. The staff is known for their kindness and willingness to assist customers, often going above and beyond in stressful situations. Customers have praised employees like Shanda for her genuine concern and help in locating mechanics and towing services during emergencies, making stressful breakdowns much easier to handle. Others have appreciated the quick and efficient service, such as getting a new battery and alternator replaced within a few hours, which helped customers get back on the road quickly. The store also offers a free Loaner Tool program for specialized tools, requiring a refundable deposit. Customers find the staff to be friendly, helpful, and knowledgeable, willing to answer questions and assist with warranty paperwork. The store is considered a good place to find car parts at fair prices, with employees ready to help figure out vehicle issues even if they don’t have all the answers immediately. Overall, the Williamsburg O'Reilly Auto Parts provides reliable service, helpful staff, and support in both everyday needs and emergency situations.
Tyler helped us find the right replacement bulbs for our headlights, and even installed them for us!
July 2025
My car overheated on the highway and luckily I was close to O'Reilly. The staff was incredible in diagnosing the problem and helping me get back on the road. Great service and staff!!
November 2024
Great customer service. Very knowledgeable about vehicles.
