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March 2024 by Beth H
One of these flatbeds tailgated me for two miles on 65 in the slow lane. Dangerous drivers.Editing my review to their response: thank you for letting me know that you watched hundreds of hours of footage. I guess I definitely made it up.
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March 2024 by Steven Land
Called AAA for a tow and was quoted around an hour. Recieved a call from the driver Brennen within 10 minutes and he arrived within 5 minutes from the call. Quite possibly the kindest person I have had the pleasure of dealing with.Had to tow again the following day, requested Brennen and again he went above and beyond. Thank you so much for your quick service and helpful demeanor. Highly recommend this company and of course the driver. Will definantly spread the word and should I need your services again, you can be sure I will call on you all.
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March 2024 by Joyce Smith
Steve, technician was very quick and helpful in getting my car towed to Lamberts repair shop?
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March 2024 by Chris G.
Had to have a tow off the interstate. Took longer than i would have liked, but they got to me as soon as it was possible. The driver was pleasant and professional. I appreciate all that they did. Thanks again guys.
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March 2024 by Adam Patrick
Steve was great and very helpful!
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March 2024 by Xaviera Shelton
James Hodge was wonderful in assisting with my vehicle! Keep up the great work we can use more kind people like James in the world!
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March 2024 by Jennnifer Moore
Awful service! I am in Elizabethtown and needed a jump ! I actually made it a point to call AAA to make sure these people did not get paid for their job because they didn’t do anything but talk to me on the phone.The man they sent out here they said would be here in 45 minutes took over an hour, then when he got here I could barely understand what he was saying . It was like he had just woke up and it was early in the morning, so I understood that and I looked past it. He tried to start my truck, that’s brand new by the way, with this little teeny Battery charger . Tried twice to start my truck for about two or three seconds each time and then just gave up. Told me I needed a tow or something else because there was nothing else he could do for me. He didn’t even try to give me a proper jump. I’m not a mechanic, but I know what a proper jump looks like and that wasn’t it. When I called this company to let them know what was going on and that I needed further assistance the woman that I spoke to hung up on me first, and then tried to call back and act like she was accidentally disconnected which I knew better! And then she did a total 360 attitude change and started preaching to me that they did everything they could do. Like I said, I called and made a complaint and I have to escalate it to member services because those people should not get paid for what they did today , they totally took advantage of me !! I’m not sure if AAA is who pays them or how it all works but I will be escalating the complaint.Edit : I chose to come back on here and edit this review to make sure that people knew that AAA called a different service “ Gold city towing “ for me and they came out here about 25 minutes after I spoke to that woman at Merciful towing that said there was nothing that could be done…. The other company Got my truck started With no problems it started up after the first try . They had to let it charge for a few minutes afterwards and actually had the Decency to try ! Like I said, the guy that came out here, James, he had absolutely no interest in trying to help all those other reviews that say this company is great must’ve been in the afternoon time or they were making more money or Some other reason Because I was absolutely taken advantage of. I Noticed that a lot of their reviews that are really good are major tows And things like that I guess these little jumpstart calls aren’t really worth their time. So if you need a jump and you have AAA, don’t call these people especially if it’s early in the morning! If you have AAA and ur in etown call Gold City towing ask for Chris :)
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March 2024 by David Zurschmeide
Very professional & polite drivers! Clean wreckers! Excellent service!
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March 2024 by Summer Dawn
Austin was very polite and was in my driveway within 10 minutes of needing assistance. He had my car unlocked with no damage within 2 mins. Definitely recommend!
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February 2024 by Eric Hornback
Danny and his trainee were very respectful and personable! Were able to help to out in a difficult situation! All around good experience!
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February 2024 by leeno d
Amazing prompt service and the technician, Austin was extremely kind, quick and helpful and took great care of my vehicle.My tire blew out and they were there to tow my car within 30 min and got my car right to the dealership. The whole process was super fast! ... I was so relieved and thrilled at the level of service !! These foks are amazing !!!Really appreciated the prompt, kind service! Highly recommend! 10/10 !Hands down the best experience I have ever had in this type of situation.
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February 2024 by Michael G.
Needed my car towed, James came out and offered great service and was extremely friendly.
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January 2024 by Kevin Vessels
Great service in a short amount of time. Thank you
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January 2024 by Britt Renae
Nice very professional
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January 2024 by sshupra
My car is quite low, and my driver Brendon (I believe that was his name, sorry if I've misspelled it.) He tried his best to make sure my car didn't scrape on the tow truck. He was super kind and super helpful, even helped me push my car back into my driveway. The bill wasn't too crazy (115$ for 3 miles)
