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“Had my card stolen and used! Processed my fraud claim and Navy federal assisted as soon as possible and put the funds right back into my account! I knew my money was secured with navy federal!”
“Very Forgiving, friendly earthy people at the the Wilma Rudolph Blvd facility! Speak your truth, be humble, and leave satisfied with decisions made in your best interests. Character begets blessings ?”
“I was very impressed with the professionalism, excellent customer service, and concern shown by an employee during my most recent visit. Jessica Roseberry provided me with one of the best customer service experiences that I have received in my 30 years with NFCU. She went above and beyond my expectations to make sure that my concerns were addressed and completely taken care of. Such great service is appreciated and is why I have been with NFCU since 1994!”
“"We had the pleasure of working with Kayla Evans at US Bank, and we couldn't be more impressed with the exceptional service she provided. From the moment we stepped into the bank, Kayla greeted us with warmth and professionalism, immediately putting us at ease. She took the time to thoroughly understand our financial needs and patiently answered all of our questions, demonstrating her expertise and dedication to helping us find the best solutions. Throughout the entire process, Kayla was incredibly attentive, responsive, and proactive, ensuring that every detail was taken care of efficiently. Her genuine care for her customers and commitment to excellence truly sets her apart. We are so grateful for Kayla's assistance and highly recommend her to anyone seeking outstanding customer service at US Bank. Thank you, Kayla, for your exceptional support and guidance!"”
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“Camille Reitano is a real person. After a brief conversation about our need to open up a checking account she sensed that we wanted to open a new account that day. She quickly checked the schedule and to our surprise asked us to have a seat! She walked us through each step, helped us select debit cards, walked us through setting up an online account and made sure we could access everything before we left. My wife was previously disappointed by another bank earlier in the week and was very pleased with the customer service we received. Camille made us feel like we were truly at a full service brick and mortar branch. We wanted to make sure that her supervision knew what an absolute asset she is to US bank!”