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May 2024 by MeadowArrow
All it takes is two good gym employees too make all the difference in your gains and life
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May 2024 by Richard T.
I was a long time Black Card member, however I canceled my membership because they are more interested in social experiments than protecting their patrons. I would never bring my wife or child to a business that thinks it is OK for biological males to enter a Woman's restroom and locker room. There are minor children that are subjected to nude males. Not just wrong but totally unacceptable. Change the policy, protect your members from sexual deviants.
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May 2024 by Sarah Huff
Clean gym, nice staff.
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April 2024 by Joseph Vicars
Staff is friendly and helpful. Faculty is clean and has what I need. 25$ a month for all it gives me is the best deal on the planet!
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April 2024 by Elise Dixie Jane McCulloch Kent
PROS- Staff is inciting and seems to genuinely care about clients (and willing to hold doors if you are disabled).- The price is both competitive and impossible to beat.- Clean amenities.- & last but not least, my favorite and sole reason for coming... the Cryotherapy and Hydromassage.As an individual with fibromyalgia, a torn rotator cuff, damaged spine and left hip, two blown out knees, a recent total ankle reconstruction, and an upcoming reconstruction on the opposite ankle... ya girl is broken. Cryotherapy and Hydromassage are essential to my well-being and keep me able to walk (along with healing spinal paralysis that I overcame even when doctors said I wouldn't).CONS (AND MAJOR CONS)- not ADA friendly or accessible :( Most gyms aren't, and that excludes a large portion of society that need a gym the most.- When my mom was on her walker, she had to park at Heine Brothers multiple times because three cars without Handicap credentials were parked in the reserved Handicap spots by lazy selfish humans. I informed staff about the handicap situation after counting four cards parked illegally and was told there is nothing they can do about it. It would be nice if staff could advocate for the disabled by speaking on the intercom and/or posting on the doors/locker room about not parking in handicap if you don't have the credentials. This has been a constant problem for my mother whom is handicapped and myself since the surgery, and then since deciding to sign up. While I am now out of a wheelchair and off crutches, I deeply feel for individuals who can barely walk and getting to the gym is tough enough for them.- Unable to get through front doors if you are in a wheelchair. This caused me to wait four months until I was out of a wheelchair before signing up. I ended up being unable to get anyone to hold the door, and clients would walk by me.- Ample ADA accessibility laws are not being followed. For example, doors weight over 5 lbs with kickbacks. Making someone with low mobility, on crutches, or in a wheelchair unable to access.All in all, the facility is clean, and the staff remains friendly (even when I bring up these issues), but there is room for growth, and staff mentioned this has been a problem. So, if no one is going to speak up and advocate for society's most vulnerable, I will.
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April 2024 by Elise Dixie Jane M.
PROS - Staff is inciting and seems to genuinely care about clients (and willing to hold doors if you are disabled). - The price is both competitive and impossible to beat. - Clean amenities. - & last but not least, my favorite and sole reason for coming... the Cryotherapy and Hydromassage. As an individual with fibromyalgia, a torn rotator cuff, damaged spine and left hip, two blown out knees, a recent total ankle reconstruction, and an upcoming reconstruction on the opposite ankle... ya girl is broken. Cryotherapy and Hydromassage are essential to my well-being and keep me able to walk (along with healing spinal paralysis that I overcame even when doctors said I wouldn't). CONS (AND MAJOR CONS) - not ADA friendly or accessible :( Most gyms aren't, and that excludes a large portion of society that need a gym the most. - When my mom was on her walker, she had to park at Heine Brothers multiple times because three cars without Handicap credentials were parked in the reserved Handicap spots by lazy selfish humans. I informed staff about the handicap situation after counting four cards parked illegally and was told there is nothing they can do about it. It would be nice if staff could advocate for the disabled by speaking on the intercom and/or posting on the doors/locker room about not parking in handicap if you don't have the credentials. This has been a constant problem for my mother whom is handicapped and myself since the surgery, and then since deciding to sign up. While I am now out of a wheelchair and off crutches, I deeply feel for individuals who can barely walk and getting to the gym is tough enough for them. - Unable to get through front doors if you are in a wheelchair. This caused me to wait four months until I was out of a wheelchair before signing up. I ended up being unable to get anyone to hold the door, and clients would walk by me. - Ample ADA accessibility laws are not being followed. For example, doors weight over 5 lbs with kickbacks. Making someone with low mobility, on crutches, or in a wheelchair unable to access. All in all, the facility is clean, and the staff remains friendly (even when I bring up these issues), but there is room for growth, and staff mentioned this has been a problem. So, if no one is going to speak up and advocate for society's most vulnerable, I will.
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March 2024 by AJ
I am glad I picked this location for my new home. Having come from the Lagrange location is like night and day. I am a short person and the machines in Lagrange are meant more for a person who is at least 5'7 and above. I am not that. It made it hard to adjust. After doing a walk through with Drew the Mgr, I know I came to the right place.
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February 2024 by Tim Bernard
Very affordable, clean, but the St. Mathews location is very crowded and not enough equipment.
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January 2024 by Tarah Hunter
I go to many different locations and though this one is a little smaller than some of my favorites, it's still 5 stars. The staff seems pleasant, the place is clean and the showers had plenty of hot water.
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January 2024 by Zach Fry, The Real Estate Guy!
Nice staff and clean facility
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January 2024 by Abhi aa
Good place to workout .
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January 2024 by Jugs
Went in to see what all the fuss was about ( about this being a good place to work out ).Well, it is affordable.Good enough line of workout equipment, and plenty of them.For me, though, the temperature inside was too warm, and the smell was of ...well, humans working out.All said and done, this here individual will give it a miss.Not my cuppa tea, like the Brits would say.
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December 2023 by S C
"A Tale of Two Employees"As a regular member of Planet Fitness, my experience with the facility, particularly the treadmills, has been mostly positive, with my use around 150 visits per year. However, my recent visit highlighted a significant issue with one of the treadmills, which was miscalibrated to a concerning degree, showing a nearly two-mile discrepancy compared to my Garmin tracker. This deviation was unusual, as the differences are typically minimal and unnoticeable.My attempt to address this issue with the staff led to mixed experiences. One employee, unfortunately, dismissed my concerns outright, showing a lack of initiative to investigate or acknowledge the problem. This was quite disappointing, as it revealed an unapproachable attitude, raising concerns about addressing future equipment issues or seeking assistance, which is difficult for members who might lack knowledge or feel intimidated by a gym environment. (This should greatly concern the owner as the New Year approaches with the historical increase in membership.)Contrastingly, another staff member demonstrated excellent customer service. They not only acknowledged the issue but also took immediate action by noting down the details of the faulty treadmill and assuring me that it would be brought to the manager's attention. This response was in line with the positive interactions I've generally had with the staff at this location.This incident was a reminder of the varying degrees of customer service one can encounter. The proactive and helpful approach of the second employee somewhat balanced the dismissiveness of the first, but it still leaves room for improvement in ensuring consistency in customer service and equipment maintenance at Planet Fitness.
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December 2023 by Nikki Lynch
Love that location they have so much more there to work out with and i love the hydro massage chairs it's heaven ?
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November 2023 by Stephanie Sweeney
Clean. Lots of cardio equipment. Everything is functional. Decent lifting area. Just make sure you go when it’s not busy.
