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January 2024 by Erica Wolf
We have been with Nallys for about 5 years now, and they're the best internet service around! The customer service is unmatched. We had 2 problems. Our router went out. Nallys was here that day with a new one for free. Today, as we're expecting 4 inches of snow, and after they had closed, we discovered an animal had chewed through our cable outside. I contacted their after hours chat on messenger, and within an hour, the technicians were here, replaced the cable, and had our internet working. No charge. We stream 3 tvs, xbox, switch, PC, tablet, and 3 phones with the $75 dollar service and never have a problem with the speed. Give Nally's a go, their prices are unmatched, and the customer service is TOP TIER. If I could give 10 stars, I would. Thanks ya'll, The Wolfinbarger's appreciate ya'll.
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December 2023 by catherine harper
Nally's computer Service is the best!! They are attentive and respond quickly to any issues with internet service that they provide. They take care of their customers!! I would highly recommend them for computer and internet/WiFi service!
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March 2023 by Nicole B.
Took my computer for updates being was running slow. Paid 80 dollar service fee. They told me for free we changed your hard drive appears was going bad. When I got home I called them was notified they changed my 3 terabyte to 212, 6th memory space. Then when I tried pick up my old one gave me Dell when I had HP. First time this new computer serviced. This business is full of Crooks and shady business practices. Beware. I had to take to differ servicer Bardstown. I believe they may provide services to local school which always slow running.
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September 2022 by Andrew Costa presents Drew's backyard adventures
They provide a great service and are reliable
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August 2021 by Jennifer Garrett
Love my wifi and package its a good price for what i use. Alot better since i switched to online payments instead of getting one in the mail. Everyone there has great customer service except for one lady. My wifi kept getting turned off every month because i never received a bill in the mail to remind me. I am a single mother with a job that requires me to work at least 60+ hours a week. On top of taking care of my 2yr old son. It happened 3 or 4 seperate occasions my wifi being turned off due to nonpayment so i would have to call and constantly pay a reconnection fee on top of my bill. I told the lady i wasnt receiving the bill in the mail. Instead of apologizing she was extremely rude and said "well i know it got mailed out because im the one who does it" i told her how is it none of my other bills have this problem my wifi bill is the only one and it was every month. I asked multiple times if i could just get a username to enroll myself in online pay to prevent this problem and she hung up on me.. TWICE! i FINALLY was able to talk to another person in the office and was emailed my username to enroll and havent had a problem since. Other than the Rude lady that answers the phones. Nalleys is definitely the way to go!
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July 2021 by Michelle Parrott
They did not have any size tires to fit my car
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June 2021 by Jennifer Russell
Love my wifi and package its a good price for what i use. Alot better since i switched to online payments instead of getting one in the mail. Everyone there has great customer service except for one lady. My wifi kept getting turned off every month because i never received a bill in the mail to remind me. I am a single mother with a job that requires me to work at least 60+ hours a week. On top of taking care of my 2yr old son. It happened 3 or 4 seperate occasions my wifi being turned off due to nonpayment so i would have to call and constantly pay a reconnection fee on top of my bill. I told the lady i wasnt receiving the bill in the mail. Instead of apologizing she was extremely rude and said "well i know it got mailed out because im the one who does it" i told her how is it none of my other bills have this problem my wifi bill is the only one and it was every month. I asked multiple times if i could just get a username to enroll myself in online pay to prevent this problem and she hung up on me.. TWICE! i FINALLY was able to talk to another person in the office and was emailed my username to enroll and havent had a problem since. Other than the Rude lady that answers the phones. Nalleys is definitely the way to go!
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April 2021 by Ally Railey
I couldn’t say enough great things about this business. I am currently working from home and have had some issues pleasing my employer with speed test and different things. I am sure Nally’s was annoyed with me and all my calls lol but they never showed it! They were so amazing, helpful and responsive. They went above and beyond for me doing what they could to get everything right. So nice and caring! You can tell they really care about their customers. They are the best service around me, in price and speed. I would recommend them to anyone! Simply put AMAZING, AMAZING, AMAZING!
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January 2020 by Katie Crotzer
Great company
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January 2020 by Crystal Humes
This company is horrible and full of lies. We schedule 2 times and no one can keep their word and appointment to come. When we called to see what going on first time they never answered us. An hour later after 1st time on sat they emailed and said they would come Monday. I called mon and made appointment and they didn't show up. The lady on the phone told me the guy could stop on his way to the office. They Stood us up again. When I called 30 mins later they lied and said he came. I told them I been home all day and no one has come. They lied. Then talked and told my husband I was acting crazy just because we are fed up with getting stood up. The lady phone was really rude along with man in back ground. I was not even yelling at them. They lost our business. Don't waste ur time. They are liars and have very bad customer service. Don't waste your money or time.
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November 2019 by Sonia Manley
Didnt notify or leave statement about service
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October 2019 by FLSx REBEL
Does not return calls. horrible customer service! I've tried multiple times to get service through them! But no luck!
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September 2019 by Christopher Hall
Called twice about new service. Was told someone would survey my property and would call me to set up service. Never heard back. Spoke to the same person twice, she was very uninterested in helping and seemed almost annoyed when I called the second time. So I took my business elsewhere.
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September 2019 by Crystal H
This company is horrible and full of lies. We schedule 2 times and no one can keep their word and appointment to come. When we called to see what going on first time they never answered us. An hour later after 1st time on sat they emailed and said they would come Monday. I called mon and made appointment and they didn't show up. The lady on the phone told me the guy could stop on his way to the office. They Stood us up again. When I called 30 mins later they lied and said he came. I told them I been home all day and no one has come. They lied. Then talked and told my husband I was acting crazy just because we are fed up with getting stood up. The lady phone was really rude along with man in back ground. I was not even yelling at them. They lost our business. Don't waste ur time. They are liars and have very bad customer service. Don't waste your money or time.... Read More
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September 2019 by Logan H.
Terrible customer service, owner talks to customers disrespectfully. Called my spouse crazy. They missed two appointments, blamed us even though we was home both times. Would rather not have internet than do business with them. Save your time, money, and peace of mind by going with another provider.
