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September 2023 by G ball
Dropped someone off to pick up a rental.
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June 2023 by Greg Brashear
I have rented several times from Enterprise and their Mt. Washington ky. location has been wonderful doing business with them. The staff is friendly and very professional, their cars are always clean and ready for my trips..
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May 2023 by Casey Rutledge Roof
Used this local company office after my vehicle was totaled. They were able to get me into an SUV with a third row the week of derby (near impossibility) by immediately cleaning and prepping a vehicle that had just been returned…so I wouldn’t be in a minivan. The assistant manager was incredibly kind and considerate.
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May 2023 by Jamika Botkin
Absolutely wonderful.Very respectful,& helpful.Definitely recommend. ?.
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May 2023 by Ashley Croft
Enterprise in shepherdsville location experience was amazing. Friendly staff fair prices. They saved our vacation with a last minute rental. Thanks again!
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April 2023 by Andrew Middleton
THIS PLACE WILL SCAM YOU FOR YOUR DEPOSIT!Terrible customer service , a woman called me from this location when I was renting from them , in the middle of the rental period , saying I need to add more money to my deposit because they had to use some to pay part of my bill I did that with no issue when I dropped the car off everything was fine the man who checked in the rental for me said everything was good so I left. I give ample time for my deposit to be refunded to my account (two weeks) until I noticed my enterprise points balance go up . When I called to inquire a woman answered and told me that they had to use my deposit to cover a payment that I had missed and she wouldn’t be sending it back. I asked her name so I could call corporate and reference the situation and she would not give it to me . My receipt for the entire rental shows I paid every payment and that my deposit was never touched. I’m in the process of dealing with corporate to get my deposit back but I will never use them again they are not bad as a whole but there is definitely someone employed there that is scamming customers
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February 2023 by Tommy Bronson Jr
We were having a terribly hard time finding a rental last minute in Louisville especially at the Preston location where someone named David was literally the worst! A friend of mine told me to try this Shepherdsville location and it was a totally different experience. A employee named Whitney understood the meaning of customer service and took care of us and made it stress free. I'm not sure of her position but she should definitely be in management and train people like David who have no idea what customer service is. Thank you Whitney for your help because we really needed this rental.
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August 2022 by Kim Custodia
Had reservation for 4:30. Arrived early. Note on door stating “be back in 10 min”. … 20 mins later employee arrives and answered the phone stating she just got back and has to clean the car, will be 10 min.There should not be only one person running the business. Shouldn’t offer reservations if they can not be fulfilled on time.Did not leave with car until 5pm. Did not even receive an apology for the delay.Was glad to have an enterprise close to home but this was disappointing.
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July 2022 by YOUNG REED
nice and friendly staff. localed right next to Waffle House
