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March 2024 by Albert Jordan
This U-Haul location, their customer service skills, and the trucks they provide are absolute TRASH. If I could rate this location with zero stars I would have. We requested a newer truck that was present at time of rental pickup and the employee: Jack refused us that truck and lied and said the truck we were getting was newer also. He was nasty to us when we told him how bad the truck was and his customer service skills SUCK. The U-Haul we were given was old and raggedy. The tires didn’t work they slid when driven, the back of the truck’s door wouldn’t stay closed. We had to pull over several times to close it repeatedly. And the truck was filthy on the inside and had some kind of oil spilled everywhere and the truck STUNK !! I reported this to the person working there (Jack) and he didn’t do anything or even apologize just told me to call customer service. He refused to let us talk to the office manager or do anything about our request for partial refund because of our terrible experience. He only instructed us to call customer service. Customer service is TRASH. They did nothing and sent an email not even apologizing for the experience but with nothing but $25 off the next rental when I requested a refund or a partial refund. We were emailed by Amy Stallings, whoever she is she’s awful. I will not be renting from you guys again if this is how you operate business. And I will be sure to spread this experience to anyone and everyone so you will loose their business also. Shame on your company and my claims on the rental experience are valid and I deserve a refund for this terrible experience.
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November 2023 by Adam Lawson
Terrible! Took over an hour to check in, was charged for 9 gallons of gas yet only traveled 27 miles total.Complete joke!
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July 2023 by J. R. Stucker
No truck available
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July 2022 by Cyndy Baird
Took truck back from one way rental. Husband made sure gas was exact from pick up. They charged us $$ for gas anyway. Bad deal UHAUL. Bad way to do business. Wouldn’t recommend at all to anyone.
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October 2021 by Gene Graw
Reservation for Sat then closed till Mon ,cost me to find one 30 plus miles away 1 way,cost me time And Money on miles
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June 2020 by Gary C.
Newer location nice folks. Rental plus almost $1 a mile. Vehicle ran like a champ even under load. This place is Military friendly.
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April 2019 by Kenneth Reynolds
It fast