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August 2024 by Audrey Armstrong
They were great in installing the fence. So nice. I would highly recommend them.
Training was very well explained too
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August 2024 by steve cash
A well run company. These guys are informative, helpful and did good work. They provide a free follow up in the first year if needed. This was good for us when I accidentally cut the buried line doing yard work. They came out promptly and repaired it. Great job guys!
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July 2024 by petar barisic
awesome company ..... very proffesional... installer was very friendly and explained everything to us..... will recommend to all my friends and family that own pets!!!!
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June 2024 by Chris Heagy
I needed help after a power loss to get my dog fence working. They knew exactly what the problem was and walked me through fixing it over the phone. It’s nice in this day and age to talk to people that really know what they’re doing. Thanks Derby!
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June 2024 by Melinda Hardin
Amazing set up, training and customer service!! Only great things to say about this company!
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June 2024 by Donovan DeFerraro (donoworks)
Incredible friendly service!! Highly recommend!
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April 2024 by Cliff Hicks
Four and a half years after installation we had a question about the backup batteries. I wrote to Steve at Derby's Pet Fence and he replied with the answer within minutes (on a Saturday). It is great customer service like this that keeps us referring Derby's Pet Fence to others. Thank you!
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April 2024 by Ron Freeman
Derby Fence did a great job at our house. Scott was on time and called an hour before he arrived. The entire process was seamless. I would definitely recommend this company.
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April 2024 by Captain Poole
We have a 3 year old German Shepherd that occasionally left our property to harass a passersby. On a recommendation from a neighbor we called Derby fence and I spoke with Michelle. She was very friendly yet professional and informative of the product. On installation day (and always being informed) Robert arrived here and after walking the property and explaining how it would go, he got to work. Robert then educated me on the follow up training we would need to continue after his initial introduction with "Chief". We are pleased with everything provided by Derby Fence and will definitely recommend this company to family or friends that may be in the market.
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March 2024 by Anna Dean
This company is Excellent!!! Top notch customer service, a real person answers, fast and professional installation of equipment and personal training of your dog(s) the same day. With their training guide my dogs were off leash within a week!!!! So happy I chose Derby's Pet Fence of Louisville!!!
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March 2024 by Beth King
Absolutely love my Derby Pet Fence!! My micro golden doodle learned quickly what her boundaries are and I never have a problem with her getting out of the yard. Probably, the best money I ever spent! Their customer service is the best, always, ready to assist with any problem I may have. They have resolved my problems over the phone without a service charge to come to my home. I highly recommend Derby’s Pet Fence!!
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March 2024 by Jackie Hull
Amazing customer service, very friendly and informative. Our 3 golden’s love life being able to run free and digging for moles❤️❤️. Highly recommend
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January 2024 by Jessica Cissell
Installation was great. Installer was very thorough with how the product works and on training our dog. Our dog knows her boundaries and won’t get near them.
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January 2024 by MANBITESDOG
Had a collar issue and they sent me 2 new batteries and proper tool for install straight away. Great customer service?!
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January 2024 by Nona Holt
Love them! Best investment I ever made! For an owner of "a to smart for her own good" dog, this did the trick. I had tried everything for my truly smart escape artist. Not anymore. AND I even have the front yard covered. Their service has been excellent, as well, anytime I have needed help. Most issues(not wire related) can be solved over the phone. Thanks Michelle!
