December 2021 by April Meek
Great place, convenient, very friendly and professional staff. In 2 yrs using them I’ve come across only one occasion i felt was an issue, and could have been handled better in favor of the loyal customers. They have started what looks to be construction and land extending to make room for more storage units. Of course this will take from their funds and usual profits until ready for rental, so it seems they’ve made the last minute financial decision to raise prices on the current loyal customers, without notice to us, and I only found out when I called to pay my monthly fee. I’m curious if that somehow causes any contracts previously signed with monthly fees clearly stated on them and based on sizing of unit rented to now be void, since they changed things on their side? I also felt that they should have notified renters a couple weeks in advance if increasing monthly fees so we had time to make decisions if the increase was going to be in our budget or put us more at risk of getting our storage unit taken and auctioned off due to balances not being paid in time. Many people today, especially those of us affected financially by this pandemic, may not have had the extra $15 that was mandated out of the blue without a professional and timely notice of the new monthly pricing increase, and this could cause some already struggling to make payment each month in time to ultimately lose everything they’ve been storing. A notice a few weeks prior to monthly due dates, could have at the least gave those customers options to seek a more inexpensive storage company, or other storing options, and time to move their items if needed without risking losing everything due to the unexpected monthly fee increase putting them in the negative. Maybe they attempted to notify current customers by mail and mine got lost due to the postal workers being postal lol. If so, I apologize and I will update and edit my review . Other than that rant before my morning coffee haha, I like the storage company, will continue as a loyal customer, and I will recommend them to others.
