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November 2023 by Tinnia S.
I shop at this location and today u went in to shop and i have to use a riding cart because i had a mini stroke that affected my leg and cant walk or stand for a long period of time.so my cart quit working and set there for like 10 minutes before women employee came by and i ask her if she could help me get another cart so her reply was im off clock i have shopping to do her still with her walmart vest on and just walks off .Hold up u may be off clock but ur still representing walmart store and u dont have enough god about u help somone .then about 10 minutes later another walmart employee comes by and i ask her .she first shewed like she was made and said she didnt know how drive one said she told someone .no one never showed upover 10 minutes or longer.so her i am stuck so after 15 minutes or so her come a guy that said team lead and he help get to front where this wonderful lady cashier i don't rember her name and another guy employee name brandon made sure i got another cart to get to the car .
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August 2023 by Tyra B.
ordered a delivery of groceries to my dorm room. got delayed for an entire day. when i called them the lady was like "our drivers don't pick up groceries for people that live in dorms." like what the hell? why is it an option on the walmart app to have stuff delivered to my dorm and why are they hiring people that don't want to do their jobs? i even put in the delivery instructions that i'd help the shopper if needed. if you're a college student and getting what you need isn't accessible, use instacart
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June 2023 by Elle S.
If you have the option to use another pharmacy, do so. I have never dealt with such disrespect from a company in my life. I was trying to get my monthly prescription, and they were saying the system wasn't letting them fill it at the moment (they said it a lot less nice). So, I called my doctors office the next day who told me that there's nothing else to do on their end. I called the company that deals with releasing my prescription, and they said that I am eligible to receive my medicine and that Walmart pharmacy should call them if they are still having trouble filling my prescription. I gave it about 24 hours before calling the pharmacy again. This time the representative was even more rude than the last one. I politely explained to them what I was told on the phone and I was told that it would be "too much work" and shortly after got hung up on. I understand that the system messing up is not the fault of the representatives, but there is no excuse for blatant rudeness and disrespect. I will most likely have to go without my medication this month as my prescription window closes in 2 days (I have spent the last 3 days calling the pharmacy and the other offices I needed to). I will be switching my pharmacies after this month.
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April 2023 by Presley R.
My last 2 delivery orders have been delayed, and when I call, to try to switch to a pick up order, they will NOT answers the phone.
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March 2023 by sydney h.
Eh, it's a Walmart. Some of the greeters can be impolite. My husband was having to catch a bus and ended up late because the greeter wanted him to empty his entire grocery bag so he could look at every item on his receipt. They have rearranged the store and so many aisles lead to dead ends so instead of passing through you now have to do a complete uturn and pray no one is coming the way you were. The staff are practically nonexistent to help you find things and half the time items are completely out of stock for months or tucked away underneath shelves and stocking areas.
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December 2022 by Belinda L.
I was needing paint for my house but mix the color I want. I go to where the paint is. They have a box that says need help press button. So I press button. Waited about 10 minutes because I understand if busy. Rang button again and waited and still no one shows, push button again and waited. Still no one shows up. It's been 30 minutes now. Well I wasn't able to get my paint at Richmond KY Walmart. No workers to help customers. If you ask someone oh they say that's not my department and that it they walk off. Well at least Lowes wanted my 120.00. that is not all employees have gotten really rude since they started doing the store pickup now. It's like black Friday trying to get your groceries with them employees. They act like it's all theirs and you can't have none. All the employees aren't like that but most are. It's like hey I'm a customer also. Why do pickup customers more special than I am. I just don't get the rudeness. It's gotten so bad that if I don't have any other choice but go to Walmart store719 I want to start crying. The friendly ness and helping you out has gone from a scale of 10 to 1. Sorry Walmart store 719 you have gone downhill. I am from Richmond KY not California. Bloody yelp
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August 2022 by James F.
They are SO Good that they deliver items when you don't even order them! I received a grocery delivery to my door for another person at 8:00 AM. I did not find the order until that afternoon. I did the right thing and told them they made a mistake, they said they would send the delivery driver back to pick up the order. An hour later it was still sitting on my porch. Called again. Put on hold then hung up on. Drove the items to the store and left them at customer service with my story. So, to a Mr. or Mrs. E. Trujillo, I hope you weren't charged for that order. Pic attached.
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February 2022 by Melissa D.
They were extremely rude. First time I have ever filed a complaint. I've never been treated so badly at a business. The woman at self checkout was cold and snappy like she was having a bad day before I even opened my mouth. I left self checkout to return the two items. Microwave was less than $60 online, but $70 in store. The stand for it was also more expensive in the store. I was explaining things. She wouldn't let me talk. Cut me off and told me not to argue with her. All I was doing was explaining in a normal tone while she had a hateful tone.
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March 2021 by Infinity M.
My my my my my. To think I was irritated a couple days ago that google maps said this location closed at midnight and they closed at 9. Yesterday I had the most horrid experience EVER in grocery pickup or just Walmart in general. So I also won't get into why it took two days to have my pickup order for a table and a pillow. But I ordered this about Sunday. Wasn't ready until after they close Monday night. So I just go ahead and do a grocery pickup at the the same time. So when I get there since grocery and the pickup are two different sections (stupid I know) I ask the lady. "Do I need to park in two spots since I have 2 different orders?" "Idk. Sorry! I just started..." that was fine I appreciated the honesty. So then a lady comes out that I ask same question to and she tells me no. But I explain again two orders under same name. One grocery, other from the Walmart.com. She proceeds to hand me my things and I INSTANTLY tell her "I didn't order those sweats. I already have them I ordered a different color. She tells me she can't because she already completed order. I go "are you sure? Because the last time you guys messed up my order? The guy just cancelled it" she says she's going to go check. I light up a cig to not mess up a beautiful day. Now a kid comes out TELLING ME "we didn't mess it up you did. You ordered those sweats and you have to take them!" What!? first of all. "Who are you taking to? Go get your boss bro. And get out my face. I know I didn't order them. I already have them. I'm not going to start drama over $20 bucks but don't EVER insinuate I'm a liar" so now I get on my app to see what? They've SUBSTITUTED my sweats . So now I bang on the door pretty hot. This manager diffuses me and we work it out now I'm back in my car STILL waiting on my $200 worth of table and pillow. Now top flight undercover comes out and I immediately tel him "bro. Situation already diffused. Please Get out my face." He walks away. Comes back when the girl asks a stupid question. "Do you still want your other order?" Me "of course I do! why wouldn't I?? I've waited three days for two items it's ridiculous" now top flight back talking stuff. Again "dude. Get out my face. Who are you? (I knew he was but he's never identified himself and has street clothes on!) I don't even want to speak to you all you keep doing is getting me mad you have terrible people skills and customer service" now he tells me to leave or he's going to call the police? "Call the police cancel order I don't care. I'm not scared I've done nothing wrong." Leave or I'm calling police. "Call them" so of course policeman comes IDENTIFIES himself even with a uniform and badge on because he's a professional and nothing happens except I now still don't have a table and waiting on a refund of something I paid for 4 days ago. No apologies just telling me to quiet down. But they also hated the police did nothing but talk to me and show respect to me. And also say him and his wife have had the same problem. But of course they don't cal police on him right? Right. Three grocery pickups and issues each time. It's sick. But what's most sick? I know they didn't like me calm so he kept picking at me. It was the only way I guess he could 'win' right? Wrong found a better table at home goods and you lost a customer. It's a sad world we live in and I experience this passive aggressive racism a lot here in Kentucky. Won't lie. But. I won't blame Kentucky for this time warp. This was customer service at an all time LOW!!! And Mr. Sam Walton is turning over in his grave! I will NEVER spend another PENNY at this racist location. End quote.
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November 2020 by Glenn Pruitt
Not good experience. Waited 30 minutes for help. Person that came after requesting help for 2nd time didnt know much more than me about item i was looking at.
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January 2020 by Matthew H.
There's a CSM on day shift who's always on her phone, has her son in the store with her while she's on shift, and is very rude. I think her name is Andrea or something like that. Come on Walmart you can do better. I've witnessed her harassing former employees whom she doesn't like. Also, I was in there shopping and her son had broken a bunch of merchandise and no action was taken at all by anyone of above that woman. Work is not a place for your kids no matter the situation.
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August 2019 by Isabel M.
meh...just go in there for stuff I need. most of the time the have their items stocked. Employess are meh sometimes but I usually just always use the self checkout its fast when theres actually an employee paying attention there to help customers.
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July 2019 by Becky Y.
First things first, it's Walmart. That being said, there are NEVER enough cashier's. Personally, I don't mind that because I prefer to use the self checkout and bag my own purchases (I'm OCD about how my stuff is bagged) but, I do hear a lot of people complaining about the cashier/register situation. I'm giving this location 3 stars because while I can generally always find what I'm looking for or needing, this store isn't always the cleanest and their zoning is always as though a tornado blew through the store. So for someone who isn't a regular shopper or who doesn't know the store layout/where things are they will have a difficult time finding what they need. Also, some of the workers are the RUDEST people I have ever come across in my life! Not all, but.. there's one in particular that works at the customer service desk - older lady, short black hair, wears glasses, her name is Betty. I'm sorry but, this woman needs to be fired. She's not fit to work with the public. I know people have bad days but this is everyday for her and I shop here at least 4 to 5 times a week. Avoid her at all costs!