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April 2024 by Chris Cruz
Great place. Fast service and friendly staff. Clayton was more then helpful and knowledgeable.
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March 2024 by Melody Jones
I went there for my normal oil change. While there the team found issues I needed to immediately address with another service provider. Aaron and his team were courteous and knowledgeable. I'll continue to go to this location for my car needs. Wonderful customer service.
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March 2024 by Taylor Stamper
The customer service is exceptional here. In the few times I have been here, the workers were very friendly, and they always made sure the line moved smoothly. If you have a Cadillac… you’re better to go somewhere else. I have had a few issues where I have had to return to this Valvoline / another mechanic after having my oil changed. However, when I returned here following my visit, they fixed the issue free of charge, replacing the filter again and filling back up with oil. Good place, good people, but if you know what you’re looking at I would check the work done after getting home.
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March 2024 by kitonna ward
exceptional attention to detail, friendly staff, and just all around fantastic energy in the shop! it got a little congested given it’s the evening but nonetheless they’d check in to make sure you hadn’t fallen asleep! will be back for sure:)
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March 2024 by Whitney Preston
The new location in Richmond right in front of Big Lots is phenomenally clean and kind. The gentleman that helped me,Chris, and another Cody were some kind and helpful!
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December 2023 by Devin kyle
Cody and the other two technicians were excellent. They got me in and out in a timely manner. I will be coming back for future services because of the time savings and friendly staff.
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December 2023 by Haley Runyan
Amazing job, best shop experience. Quick courteous and professional. Checked all my fluids, lights, and changed my windshield wipers while there. Will definitely be back.
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November 2023 by Alex Montgomery
These gentleman were able to take of my car in a timely manner with excellent customer service. One of the best Valvoline’s I have gone through. Does it take some time to sit there if you have a couple cars in front of you? Sure, don’t go when you’re on a time crunch. Is it a little pricey? Sure, then change the oil yourself. They are thorough and do a very nice job. It’s worth the wait.
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November 2023 by Life in a Stock Wrangler
They are not cheap, 110$ or so before a coupon but they do go the extra mile on your vehicle.Service 2 stars:When I pulled up there was a line and I was directed to the right side line behind 3 other cars. 2 cars in the other lane 1 was active. The truck being serviced in my lane decided to replace a fuel filter and battery. The employee told me there would be about a 20 minute extra wait. Then he directed 2 vehicles that just arrived to the left line instead of me that had already been waiting as well as the 2 others in front of me. Both new cars on the left were serviced before the cars in front of me. Horrible line maintenance.Oil change:They now use a machine and go through the dipstick holder. They said is causes less wear on the drain pan bolt. This is ridiculous and not the way I want my oil changed. I just don't feel that gets all the old oil out as well as the manufacturer designed oil pan drain. I won't go there again if this is the Valvoline way. I have never heard of it being done this way, and I would have appreciated knowing Valvoline has redesigned the oil change BEFORE I get one.
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November 2023 by Caleb Melkowski
I literally waited, almost an hour, with only a few cars in front of me just for them to tell me that they do not have the oil in stock for my car. It was extremely unprofessional and a waste of my time. Would not recommend.
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November 2023 by Kelley S
Great service, nice people with no high pressure sales.Service: Air & cabin filter replacement
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August 2023 by Amber Vonstaden
They really over charge for an oil change, very disappointed how high the price was for 1 oil change and an air filter.. even just the oil chang without my filter was $117. That's just ridiculous, I could see maybe $80 but I could do my own oil change for less than half that price. Great service and nice staff but hate the price. Will Not be coming back here ever again.
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August 2023 by Katie Moore
I really wanted to leave a review and thank Tree and Clayton for exceptional service. I have received three oil changes at this location and have decided I will not go anywhere else. Tree is wonderful and informative. She is helpful, patient, and kind. Clayton was very helpful today as well and very kind and welcoming. The staff at this location do a wonderful job.
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August 2023 by Kristyn Varner
Based on this last experience, I’m very upset. Loved this place before today!Usually I’m asked what I’m there for before I pull into the bay, and today all I needed was a new headlight. But they never specifically asked what I was there for, though they noticed my headlight was out. The only thing I *was* asked was whether I wanted to stick with the full synthetic oil as usual and I replied, “If I need it”, meaning I didn’t need oil but they could top it up if it was a little low. Next thing I know, they have out an oil evac machine sucking the oil out of my car and I was never told why I needed that. Why would I need that??? I had just told him that I had recently had my car serviced. Surely they should’ve just checked my oil before completely changing it???? And what I actually came for, they couldn’t even do, so now I’m out $100 for something I didn’t even need! Very aggravating.
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August 2023 by Anthony Cromer
These guys were great and very fast. Went in for an oil change and a fuel treatment and was out and back on the road in 10 minutes max. Top tier custom service. Shoutout to the guys there mat, Brandon and tree.Services: Air & cabin filter replacement