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January 2024 by Erin C
I was home all day, and a package was delivered to my front door. I was checking constantly and never saw it delivered. Went in person to see if they had it at the post office by some miracle. The lady at the desk was nice and gave me a phone number to call for a different location to potentially put me in contact with the driver to see if they could locate the package. I've called five times and the number rings until it hangs up. I can't even leave a message. Very disappointed in the lack of care. Never had a package not been delivered or stolen immediately upon delivery until I moved to Richmond. I can't wait to move out of this town and its lack of resources.
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January 2024 by Sheila Strong
My mail may get here and may not but other people's mail that dnt live here makes it fine .
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December 2023 by Kaitlin Lenaburg
When mailing packages in person, the desk workers are always super nice. However, the phones are never answered. I tried calling three times before they closed today as I would not have made it to talk in person, and the line got disconnected for all three. Absolutely ridiculous.
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December 2023 by GQ Gaming & Design
Horrible lackthereof service. No one picks up the incoming phone calls at this location. Management needs to reform their entire roster & do their job when it pertains to employees refusing to do theirs.
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December 2023 by Rebecca Spurlock
I'm going to miss Richmonds Postal Clerks, always helpful and pleasant.
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September 2023 by Katy Silver
Worst postal service. Packages either don't get delivered at all, or are chucked beside my mailbox nearly in the road, or tossed carelessly in my yard. If I have the option to use ANY other carrier I do, even if the price to ship is tenfold.
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August 2023 by ku4uv
They will not answer the phone. This is unacceptable. You shouldn't have to call all day to get someone to pick up the phone. This sucks!
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April 2023 by Robin Williams
They need to answer there phone . The auto service keep sending me to different places when I just needed to talk to a agent
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April 2023 by Isol Fernandez
Richmond Post Office has the best service, everyone is very helpful, kind and professional.
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April 2023 by Kentucky Google Guide
As a business owner I have to say this is a horrible post office. Customer ordered product to my store, 2 days now it says the driver attempted delivery. Unless he knocks like a baby there is no way he attempted. No way to call anyone and now tracking just says "in transit". How can a post office not have any form of customer service unless you drive down there. The last thing they should want is mad people showing up in person. Most ridiculous way to ship something.
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March 2023 by Natasha Money
Mark went above and beyond to get me my package when I wasn't available to sign and it got sent back. I was very satisfied with the customer service and he consistently checked back to make sure my issue was resolved and everything was taken care of. Honestly, I have never experienced service like this from usps!
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March 2023 by EARL Seekford
As a business owner I have to say this is a horrible post office. Customer ordered product to my store, 2 days now it says the driver attempted delivery. Unless he knocks like a baby there is no way he attempted. No way to call anyone and now tracking just says "in transit". How can a post office not have any form of customer service unless you drive down there. The last thing they should want is mad people showing up in person. Most ridiculous way to ship something.
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January 2023 by Ray Roark
I've ran into numerous issues with this place, and so has my uncle. Just to name a few, ever since moving into my apartment over 3 years ago, I still receive a ladies mail that passed away shortly before I moved in. I even received her social security check, and I told the post office and gave them the check to send it back to the sender. Well, the d@mn check came back numerous times until I finally ripped it into shreds. I still receive her packages etc. The post office also fecked up my Christmas. I sent a few to Canada, and no Matter what I did, the cards kept returning. My uncle had many issues, also. The post office sent his candy package to another apartment in our building. The resident wasn't honest enough to tell my uncle (long story short). They also sent his very important letter to a huge business in Manhattan.
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January 2023 by Teresa Hall
Friendly employees. No long waiting at the front desk. Always greeted with a smile.
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August 2022 by Archangel 1989
So I was supposed to receive my package on Saturday. The mailman knocks on my door but no sooner than he does he’s already down the stairs and gone, didn’t even give me time to come to the door so I go to my mailbox and there’s the slip that tells me he didn’t know which apartment was mine. So I raise the flag on my mailbox and left them a note specifically telling them where to leave my package. Monday night comes and the flag is down, the note is gone but still no package. I’ll change my review if I can even acquire my package now. Update: I acquired my package but they’re still crooked because I never did receive a different package from them 6 years ago.
