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January 2024 by Bobby Dickerson
WILL REAP ANY ONE OFF AND OVER CHARGE DO NOT KEEP PAPER WORK IN ORDER I GOT TAKEN FOR TWICE EVEN WHEN I PAID MY PILL IN ADVANCE BEFORE IT WAS DUE
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January 2024 by Katherine Hamilton
Super helpful, amazing service!
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January 2024 by Anthony Byrge
Came up here to have an issue fixed that a customer service agent messed up on. Gentleman seem nice but made my issue worst. Has no knowledge of job or a will to work.
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October 2023 by Sarah Ciccarelli
Just absolutely unprofessional. Nearly never open during business hours. Rude. Unhelpful. Dishonest.
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October 2023 by Toby NorthEN
The representatives were incredibly friendly and helpful!
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September 2023 by Thomas Kane
Absolutely unhelpful from the store to the customer service number zero help. Not willing to assist any. Just go anywhere but here. Make sure to give me that really cool auto response as well.
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September 2023 by Barry True
Tried to get some questions answered about peticular items of T Mobile but the person working was either unknowledgeable about the item or not a very good people person. Obviously not the best position for them.
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May 2023 by Doc Gordon
Mobile Internet for only $50.00 per month.
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May 2023 by Abrianna Knuckles
Ben was very helpful with everything I needed got my new service set up for me with no issues.
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February 2023 by Zachary Reshovsky
Wanted to write a disappointing review in this T-Mobile - myself and a friend (J.) came here on a trip sometime ago both looking for a phone and were not impressed by the low quality workers that we saw
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January 2023 by brandon swanner
Awesome customer service! Dexter helped my daughter and I out tremendously! Would recommend him to anyone I know. Sat all day with us getting everything worked out. Very helpful and knowledgeable. Thank you very much Dexter! I appreciate your time and patience!
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December 2022 by Cassandra Mansfield
They all act stuck up and rude
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September 2022 by Joyce baskin
Worst experience for my daughter in law she was a authorized account person approved for the phone had the money but the store people kept saying the card was rejected by tmobile cause of she was not authorized user on the account...I feel like they don't wanna sell a phone for some odd reason cause maybe they like to try and judge people by who they are??I called the main customer service and they say that she can get it and if they don't do it they would make the store sell it but they still choose not too sell it what was the reason for that September 19th 7:00pm hr before closure and they couldn't figure it out thats there story.
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July 2022 by Randol Brown
Great store and nice staff. Coverage needs to improve in this area.
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June 2022 by jody rickards
My wife and I visited the T Mobile store in Richmond KY. We were told from the start that my wife was eligible for a free IPHONE 13 and I was eligible for a discount on the same. We moved from AT&T and we’re shown that our bill would be 126 a month. THEY ARE LIARS AND WILL DO ANYTHING TO MAKE A SELL. We are both paying for the phones, our bill is 190 a month. When calling the store about this, they say they cannot help us. Their service is garbage, you have to be connected to internet to have service. AVOID THIS STORE AT ALL COSTS AND GO WITH AT&T. We are paying the phones off today and switching back to AT&T after 2 weeks.
