-
February 2024 by Mandy Hundley
Too expensive but wide selection
-
December 2023 by Justin Tucker
Every single time we place an order for pickup, and mark “no substitutions”, it never fails—the order is wrong. And not even just a little wrong. Multiple items are substituted with things the pickers deem similar, and multiple things that we’ve asked for are absent—despite being charged for them. And these are relatively small grocery orders. It amazes me, the extent to which the pickers at the Richmond Kroger can manage to mess things up.Grocery pickup is supposed to be a convenient service, but without fail we must spend extra time talking to customer service to get credit for items we never ordered, or get credit for items we ordered and never received. And it’s not like the items were out of stock—we go into the store the same day, and use the store credit to purchase the items we can find better than their pickers. Which takes extra time as well. And when we do go in, they never have enough cashiers to check out, so it’s a good thing we can use self check out for the handful of items this store doesn’t know how to pick.The Richmond Kroger does not respect the time or money of its customers, and I will be taking my business elsewhere when possible.
-
September 2023 by Ron a
See all the carts? Nope. The store was clean. Occasionally there are carts but usually not. The checkers are nice. On this visit, the lines were quite long.
-
September 2023 by Tactical timmy
3rd time the prices listed under the food did not match up to the prices at the register. I always use my phone's calculator and round up to the nearest thenth cent.Yesterday, I calculated what I was getting to be under $40. I ended up having to leave 8 items because of false price advertising
-
September 2023 by Savannah Gabbard
I love this Kroger. It’s always well stocked. The cashiers are friendly. Deli staff is amazing especially Robbie. He is always eager to help, always smiling and always so sweet.
-
September 2023 by Lori Reisig
I was charged $17 for two dollars worth of nectarines that was ordered for pick up. When I went into the store they confirmed that I was charged wrong but could not help me because it was a pick up order. Instructed to call customer service and was told I was issued a credit. At Check out the credit was not accepted. This is not acceptable.
-
September 2023 by M. M.
Been sitting in the grocery pickup area for 14 minutes now. Was 2nd car here. 3rd has come and gone. 4th cone and gone. 5th being worked. And finally they showed after 26 mins. They were not busy when I arrived.My first time trying this service, and not impressed at all. Don't try calling, they don't answer.
-
August 2023 by Kitten Cat Games
Good groceries. It's got a good selection without being overwhelming. Although the clothes is a bit pricey in my opinion, everything else is a pretty good deal I'd say.Also shout-out to this one worker, I think his name is Ryan, he's the cheese guy who's been working there since I can remember. One time, he chased me down like halfway across the store to give me a cheese sample after I said I wanted to try a sample of a specific kind of cheese but they didn't have a sample available yet. I think I ended up buying the cheese. I don't normally say much about specific people or anything, but I'd highly recommend getting some cheese there. He's clearly quite devoted, and the cheese is also very tasty. ??
-
August 2023 by Jeffrey Boord-Dill
Good deli, meat case, and seafood counter. Good selection of produce. Nice bakery as well. A bit more expensive than other stores, but almost always have what you need.
-
July 2023 by Chadwick Stephens
As far as Kroger stores go, this one pretty much sucks. The deli never has any hot foods. Sale items are never in stock. The parking lot is a chore to get in and out of. Honestly, I dread every time I need to go here for anything and put it off.
-
July 2023 by Charles Miller
Nice place, cleaner, and better layout than Richmond Walmart. Prices are competitive, but selection is better, IMO. Staff is definitely more helpful and pleasant. Preferred over Walmart
-
July 2023 by Noemi Garcia
Shop 4whatever you can need. I even found Spanish vegetable's such as verdura n became pretty excited I didn't have 2go 2lexington 2shop 4these items.
-
July 2023 by Miiri Vaughn
The staff are always helpful and friendly. I really adore their selection, they almost always have everything I need. I also am so glad they have a Starbucks, it's very convenient. Also the prices are so worth it.
-
July 2023 by Jennifer Pruitt
I don't know who this person working for you that goes by Evelyn that is threatening to hurt kids is being allowed to work at your establishment and continue to talk and say things such as this about hurting kids should be terminated. I will never be back in your store with my kids and if he does what he says then then the management of Richmond Kroger needs to be terminated too. This is just so disrespectful to every customer there and nobody should spend any ount of money in this place if this kind of behavior is tolerated.
-
May 2023 by Beth Day
Way too many out of stock items always. I have been driving to Lexington from Richmond to a Kroger there. At least there I can always get the majority of the items I need. Apparently the managers there know how to order & to stock!!!