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November 2023 by Stephanie Johnson
Placed order for my meds that I was out on Wednesday. I had to call my dr to get refill. I get a text from Kroger later saying it’s ready to pickup. My girlfriend goes there and picks up 3 meds. She gets home and none were the one I needed. I called Thursday and Friday and no answer. On Saturday I call again and ask for status update. It said the med I need isn’t available for refill. I called 3 times on Saturday and it Rang until voicemail. Today made day 5 of not having my depression med and going through withdrawal. My girlfriend went back up there to find out what’s going on. Not only did she get called a liar, she was misgendered several times even after correcting them. They threatened to call the cops on her just because she was advocating for me. They finally gave her the 60mg they didn’t give me. They kept saying they gave me my Cymbalta the day she picked up my other meds. They didn’t. They only gave me lovothyroxine, busprione, and bupropion. I will never use Kroger pharmacy again. They should be ashamed!!!
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November 2023 by Polly
I had a prescription sent at 2 pm in the afternoon. It wasn’t ready at 630 pm. Guy said he could get them to start on it soon after waiting for 30 min in line first… when your the one sick with flu and only one able to get meds. No wonder you already have poor reviews
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November 2023 by Jeff McIntier
The people who work here are very nice, but the pharmacy has a HUGE problem with their drive thru. They’ve got to put a timer or something on how long people can sit at the window. I literally just waited 20 minutes for a single car and ended up having to get out of my car to ask the entire line to backup so I could get out.A normal person with average self awareness would think “Oh wow, I’ve been sitting at this window for a really long time. Maybe I should park and go inside or pull up while the pharmacist completes my order so some of these other 18 cars can get their prescriptions too.” Or even better, “maybe I’ll call ahead and make sure my prescriptions are ready to be picked up before I park my butt in this line and make all these other people wait on me too.” Or best, sign up for text messages and they’ll literally text you as soon as it’s ready to go! But apparently these people don’t fill their prescriptions at Kroger. Because this was legitimately the 4th time it’s happened to me here.Seriously, what in the world takes 20 minutes? Are you dropping off the written prescription and when they say “ok that will be ready in 20 minutes” you think “awesome! I’ve got so many interesting things to say to Facebook! I’ll just shut off my engine and hang out!” Do you think all 18 of us are just back there tailgating the pharmacy drive thru like a football game? Seriously. WHAT ARE YOU DOING?!?! I’m sorry you don’t have anything to do, but the rest of us are busy! IT’S WHY WE’RE IN THE DRIVE THRU!So again, the people who work there are very nice. But they’re probably too nice. Definitely too nice to tell someone to get their *** out of line. This pharmacy needs a policy that says if it’s gonna be longer than 5 minutes you either gotta come in or you gotta park and wait while we fill the order. (You woulda thought the well-text-you-when-it’s-ready feature would have solved this issue. But I guess that technology is too basic for these super important people.)All these words to write and it still took less than half the time that I wasted waiting for one single car in the drive thru. I wish we didn’t live around so many people who are completely unaware of how to function in a society with people other than themselves. But until that day, PLEASE CHANGE THIS KROGER!
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November 2023 by Sue Morgan
Always professional and caring. I love using Danville, KY Kroger pharmacy. They even offer a membership that saves us a ton of money!
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October 2023 by Jonathon Richardson
They look down on people and make them feel bad. Me and my doctor talk. No them. They just me my stuff and they like to play doctor
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September 2023 by Martin Johnson
They're definitely not caring... that's false advertising. If you show up 40 minutes before they close with a simple antibiotic prescription for a painful tooth infection, they snort (it was actually a combination snort and expulsion of spittle) in derision that you would dare attempt to get medicine that close to their "quitting time". The lesson here is clear: healthcare "professionals" at grocery stores stop caring at least 40 minutes before the whistle blows.
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August 2023 by Brenda Covington
The food is great but service is bad. At service desk was 5 people working they left me standing there didn't acknowledge me for a while. Went to deli 6 people in line only 2 workers.
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July 2023 by Karen Hendrix
Hate that it shuts down so everyone takes break together. Would be better if break did not affect hours open
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June 2023 by Tyler Blevins
Trying to contact this pharmacy by phone would lead one to believe there is no human life in the pharmacy at that time. One or even two phone calls missed due to being busy happens to the best of us. Someone needing to call on repeat with minimum delay for an hour and a half is incompetency.
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July 2022 by Elizabeth Ladd
Courteous, helpful. They go out of their way to get you the most affordable prescription prices.
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May 2022 by John B.
This is a very large store, with primarily groceries but also some clothes and kitchen and home stuff. To find more of a selection you'd probably have to go to Lexington. They had some interesting local items, an okay produce section (at least with fresher items than the last Kroger I visited), and for the customer with special dietary needs, I did note they had Oatly and Just Egg, as well as high-protein noodles and various other things that just wouldn't have been found at a small town store like this even ten years ago. I would sooner visit a smaller locally owned place than a big box like this, but at least here there were things worth shopping for.
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April 2022 by Candelina Music
The pharmacists and pharmacy technicians here are very kind and helpful. I have always had a satisfactory outcome when obtaining prescriptions from Kroger Pharmacy.
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April 2022 by Matt Nissen
Extremely understaffed and unequipped to handle their amount of business. If only I could the amount of life back that I spent waiting on this pharmacy. Currently 13 people behind me in line and 4 in front. Just another day here.
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March 2022 by Rachel Parker Cox
online grocery pick-up is a joke! Very clearly stated no substitutions. Got home and multiple items had been substituted for things that we will not eat. Also, over half of my order was left off. I was not notified before the order was picked up or when I picked up the order nearly half of what I ordered was out of stock. I get home realize that I don't have half of what I ordered, so now I'm going back into town to finish my shopping at Walmart where I should have started. you should notify your customers if the order has changed! not cool getting home getting groceries out of my car to start dinner only to find out half of it is missing! when I called the store, the kid on the phone was less than helpful about the situation. I will do all of my shopping at Walmart from now on
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December 2021 by Laura Zelenka
My little is very sick and when I asked at the pharmacy drive thru Carson was kind enough to go get me children's Motrin so I didn't have to run her inside. Thank you!
