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May 2024 by Daniel del Vecchio
Went for estimate & schedule repairs. Minimal wait, polite, competent help from everyone I encountered. Back on the road 15 minutes after appointment time. Made generous time estimate, which they may beat. Stay tuned for actual repair review.
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May 2024 by Denise
Just beware that it is extremely difficult to get Zach, to do his job. Kentucky collision please get him some help if that’s what he needs.
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March 2024 by Erin E Jones
They did a fantastic job on my car. They communicated with me regularly throughout the duration that they had my car. Would recommend!!!
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March 2024 by Tanner Garrett
Great customer service and super clean facilities!
Kris was a pleasure to work with! Highly recommend!
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March 2024 by Shane L
What a joke. Zero communication, zero customer service. If they treated all their customers the way they treated me they would be out of business. I would NEVER recommend this place to anyone. I called to see about getting my car repaired and the lady I spoke to told me to email the quote to Kris Adam’s and he would get back with me. I did that on Jan 8 and never got a reply so I stopped in a couple days later to see when they could repair my car. Talked to Zackary and Kris. We went over the photos and Zackary made some notes on the estimate I had emailed them earlier in the week. He gave me a business card and wrote on the back of it “Feb 15th repair date”. So I get my rental car lined out and was waiting at 8am on the 15th to drop off the car to be repaired. I go inside and talk to the lady (very friendly) and she looks on the computer and doesn’t see my name anywhere so she calls Kris Adams to ask him. He comes in and asks me if I’m here for photos. I said no you already saw the pics and we set a date to drop off for repairs. He said oh, I don’t have any photos it’ll be at least 2 weeks and your parts are probably on back order. I said you’re kidding, right? I was in here over a month ago to get this scheduled for repairs, went over photos and the estimate and all you can say is “I don’t have any photos”. Kris Adams is a joke. No apology. No explanation. Just a “I don’t have photos”. That’s crappy customer service in my opinion. He could not have cared less about the entire situation. All the while Zackary sitting at his desk listening but not saying a word. Basically playing dumb. Meanwhile I’m taking time off work to deal with this joker and wasting money on a rental that I didn’t even need because they can’t run a business. Needless to say they won’t be fixing my car. I would give zero stars if that were an option.
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March 2024 by Jonathan Underwood
Absolutely do not recommend took our car for a paint repair got it back with the a-pillar halfway off with wires hanging out an wrapped around the rearview mirror not sure why they was taking the inside apart because the windshield didn’t have to come out because it wasn’t a full paint job so confused at what they was trying to prove and the worst part is they left the lug nuts loose on the passenger front wheel also not sure why they even took the wheel off? They do not have the experience or craftsmanship they claim to have please do not take your car there because my wife and kids was almost in an accident due to their negligence.
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February 2024 by Adam Griggs
Excellent workmanship, but the constant trouble I had trying to get them to communicate with me was inexcusable. Bottom line, our car looks great and we appreciate the care taken for our car, but the failures at the customer service desk will prevent me from returning.
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February 2024 by Alicia Renee Selner
They were not accurate on their estimate and they never submitted the information to my adjuster.
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February 2024 by marcos mendoza
I highly recommend this collision repair shop/ body shop, the service quality was truly exceptional. I was rear ended suffering damages all around my vehicle, Ben and his team did a fantastic job replacing all body parts needed and with the paint job as well perfect paint match. They have even performed repairs that were not part of the original estimate at their own expense, they have gone above and beyond what any other shop would have, customer service is their top priority i am very grateful to Ben and his team if you need any type of work done do not hesitate this is by far the best shop you’ll come across KY collision center Richmond.
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February 2024 by Cody Auen
Kentucky Collision did an amazing job with my '11 Challenger R/T! The last ice storm that came through left a mark on my vehicle. I had some bad hail dents and my stripes were damaged/scratched. Zack and the General Manager went above and beyond my expectations! My vehicle looks better than it did before!
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November 2023 by bobby b.
Good people and great places to have your vehicles repaired
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October 2023 by M V (Mr.MudFlap)
They did a good job, but it took 2 1/2-3 months to get my pickup truck back. They said it was due to parts, but it does make me wonder if they subcontracted out the work? Parts would be the excuse i used as well if it was me, i even drove by there once to see if it was being worked on, i couldn't find it but thats not to say it wasn't there. When I dropped it off, their entire facility was packed with vehicles, like lucky to find a parking spot type of full. When I picked it up, it whi uas a ghost town it been so long. But I'm still happy with the repairs and would recommend them.
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September 2023 by DON
Excellent job! Excellent communication ?
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September 2023 by Derwood Norris
Employees were very nice and very thorough.
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September 2023 by David Collins
Good work.
