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November 2023 by Henry Griffith
Absolutely terrible experience. I had a complete kitchen remodel done and spent a ton of money. These guys came out and it was a circus. Some of the cabinets had small damage during install that they hid, the fridge didn’t fit into the enclosure, the lazy Susan was installed backwards. And now a year later, the trim just FALLS OFF the cabinets randomly!Never ever do business with these people. Take your money elsewhere.
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December 2021 by Lisa Swiastyn
Spent about $25k on kitchen and bathroom cabinets along with flooring . Andy is THE BEST. He and his wife, the Customer service representative at the front desk, will literally bend over backwards for you! Any problem we encountered and he was right on top of it and it was fixed within that same day. HIS installers were great and a very trustworthy group of guys. OK I definitely would recommend him to anyone. His wife even gave me tips on how to decorate and paint accordingly to match the colors of my cabinets. EXCELLENT Job i highly recommend.
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December 2021 by Ishmael Kilby
Worked there for the last 20 years and it's a great place with great service
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December 2021 by david Burns
I WISH BOB WAS STILL HERE CALL SAID THEY WOULD CALL ME BACK IT'S BEEN 2 DAYS NOT A WORD
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February 2021 by Melissa C.
BUYER BEWARE!!! We spent $1800 on supposed "scratch resistant" vinyl flooring from them about 4 weeks ago. Within the first week that it had been laid we started noticing scratches all over it. We were assured that it would be good for pets etc. when we purchased it. My husband contacted them to see what could be done about it, and pretty much there not going to do anything. The only thing there going to do is take back the few unopened boxes we have. The boy my husband talked to on the phone was very rude. If your smart you won't purchase anything from them because they could care less about the customer.
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December 2020 by Anthony Wasson
Went to purchase flooring, specifically tile. The funny desk lady was friendly but the man at the flooring desk wouldn't acknowledge we were even there. I was ready to just leave but my wife insisted we get pricing on a couple of items she liked. We went back up front and the lady called back to the flooring desk informing him we needed help. He very reluctantly got out of his chair and asked a few questions but it was obvious he didn't want to help us. Also, he wouldn't put a mask on even though it was mandated by the KY government and signs were on the door saying you couldn't enter without a mask due to COVID-19 protocol. Much to my wife's disapproval, I told him nevermind if he wasn't going to wear a mask to protect me, my wife, and young daughter. I will never go back, even after this pandemic is over. They may be a good source for local builders but not you DIYers.
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December 2020 by Brandon SPIRES
The guys there are awesome and so helpful especially William, Tyler and Robby will definitely be coming back with all my lumber needs
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December 2020 by Christopher Beaty
Great place to work!
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December 2018 by Frankie Croley
Worst customer service ever. I bought a pantry cabinet that cost 800$ when it arrived it was veneer on the sides with a big scratch that had been stained. I contacted Neal the salesman and was only told that they would order a new panel that we would have to install. I told them how dissatisfied I was with this cabinet. I was told that they don’t let you return a item unless it’s one they keep in stock. Since most of all the cabinets are special order if it arrives and it’s not what you want you are stuck with it. I wish I had went to Lowe’s or any other place that sells cabinets. I won’t be shopping at Hager Cabinets again.
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December 2018 by Annie Homan
I preferred working with the folks at Hager over the folks at the big box stores (which I tried first). I bought kitchen cabinets and some flooring and felt the folks at Hagers wanted me to like the end product, not just get a sale. I'd go back to these local folks for my next project.
