-
August 2024 by Miiri Vaughn
Amazing experience. Buddy made us feel comfortable and confident, couldn't reccomend an associate more. His communication and patience was unleveled. Frank was also wonderful, he called and helped my parents through the online document process.
If I ever have to get another vehicle I will go here and go through Buddy again.
Update: Just sold a car to them and it was a breeze! Took less than 30 minutes and was so easy. Went with Buddy again, as I stated I would above, and he is so honest and helpful. I recommend this place and him for buying AND selling now.
-
August 2024 by Suzann Smith
Buddy Rue was extremely helpful and very knowledgeable in all areas. Very smooth and easy process!
-
August 2024 by Kathy Ross
Employees are super! You’re blessed with good ones they are backbone of business.Thanks for all of them from the salesman super nice guy to the service employees.
-
August 2024 by Jill Crawford
Even in the midst of major renovations, I was taken care of quickly and efficiently. From the person checking me in, to the person taking me to a sister dealership to wait and then to the cashier, it couldn’t have been any nicer!!
-
August 2024 by Nikki Marshall
When I have to go here...they are always respectful with great service representatives.
-
August 2024 by Susan Janis
Their service is amazing! There was a software update needed on a car I bought 3 days ago. Because I live in Lexington, they drove to my house, picked up my car, left me a loaner and brought mine back by the end of the day. They even washed it and topped off the gas tank! All service departments should take lessons from Gates. I would give them 10 stars if I could!
-
August 2024 by Missy Boyken
Had an appointment at 8:15 because my horn wasn't working and transmission slipping at times, called at 1:45 to see if it was finished but the lady said she would have them call me, I was on my way back from Lexington so I just stopped in at about 2:15 and the manager said the horn was fixed but they hadn't done the test on transmission so it would be awhile.
I've never been there for any appointment that it doesn't take forever, if I have to have my car there at a certain time then I expect them to get to work on it not wait half the day. It's crazy that it takes over 2 hours for an oil change.
To fix my horn and do an up date on the transmission it took them from 8:15 till 5:10 that's ridiculous, don't schedule if you don't have the staff to satisfy your customers our time is just as valuable as yours.
-
August 2024 by Tara Wagner
Quickly fixed. Under warranty. Great service.
-
August 2024 by Johnny
Best experience I’ve ever had at any Hyundai dealership maintenance shop. Staff is polite, courteous and thorough. I’d recommend them to anyone.
-
August 2024 by Tricia Olsen
I can’t say enough good things about this dealership! My salesman, Buddy Rue responded to me on his day off and had my deal ready before I ever stepped foot in their dealership. Steve Revell, the finance manager was also top notch! I love my new Kona and I will be loyal to this team in the future!
-
August 2024 by Michael Taulbee
I had a good experience with first time service.
-
August 2024 by Nathan Bostick
Google needs an update where you can start rating negative stars. Because I would put -5 stars.
So here is the story. My wife and I were driving from Cincinnati to Kingsport TN on July 12th. Our 2019 Hyundai Sonata Hybrid Car breaks down on 75 south due to an HEV light. Thankfully my wife calls AAA for a tow. We know that we have to tow it less than 100 miles or we pay extra. So we look up the closest Hyundai dealer headed toward home. And we come across Gates Hyundai.
I call them Saturday morning around 9 to see if they can look at the issue. I am told by the tech (Ethan) that there are only oil change people in on Saturdays. I wait til Monday and don’t hear anything from Ethan so I call Monday afternoon around 4. He says the tech is looking at it and can’t get the engine to start so he is trying to bypass the code to see what else is wrong because he is only getting a communication error code and he will give me an update tomorrow. (First of all, does that not sound totally crazy?? The car basically went into safety mode because of an HEV issue and they tried to start it anyway. WOW)
So Tuesday the 16th rolls around and I get a call at 11:20 or so from Ethan. He says the issue is a Power Relay Assembly. Part is a $700 part and they order it. ETA is Thursday the 18th or Friday the 19th, so car should be fixed when they get it ( 1 labor hour job.)
I call Thursday, no part. I call Friday, part is now on back order and we don’t know for how long. So I ask Ethan, “Hey, this is our main car, so can you just call me once a day with an update even if it’s nothing?”
Monday the 22nd + Tuesday the 23rd rolls around and I once again don’t get a call so I call late Wednesday the 24th (12 days since being towed in now). Part miraculously comes in as I call…. LOL.
It’s now Thursday the 25th around 11am and we need to know if the car will be done or not (reminder, we live 120+ miles away in Cincinnati) so we can get a baby sitter for our 2 year old and 7 month old. I call and am told it will be done by 2 pm. My wife and I leave at 12 noon, stop for Lunch, and get there at 3:10pm NO JOKE… AS WE PULL IN, we get a call from them saying that part didn’t fix it. We go in and talk to a service manager named Richard. He tells us that the relay was the first issue, but the Safety Plug was bad as well, they just didn’t know until the new Relay was put on. So they give us a loaner car and we drive back home. Paid a baby sitter $85.
So Monday July 29th the Safety Plug is put on and that STILL didn’t fix the issue, so we are told “Hey, it’s the 12V battery now so we are going to put in a new battery.” So once again we go most of Monday not hearing anything, so I called back late Monday afternoon. They put in a 12V battery and yet again, nothing! So now they are recommending a new Hybrid battery. And oh, yeah, we already called Hyundai and your warranty company and it’s not covered.
At this point we are up to $1600+ not including a $7,000 battery in costs and NOTHING WAS FIXED. So my wife escalates the situation up to the GM Scott Boggess. Scott is totally dismissive of the situation as we ask to take off all parts and just let us come tow the car back. We tell Scott that we want to pay nothing more than a diagnostic fee. They were trying to make us pay roughly $1005 because they didn’t want to take a loss…. LOL! WHAT A JOKE. We had the loss of time and money! Finally they agree that we will pay $202.34 for a diagnostic and we will tow the car to our mechanic.
So we drive back down to Gates over 2 hours, pay $120 to tow the car on Wednesday July 31st to our mechanic in Cincinnati. I get a call on Friday from my mechanic saying “I don’t know what Hyundai was doing. But we looked at the data we were getting back from your car. Looks like there was a communication issue and the car put itself into a safety mode because it was basically off timing. We did a software update and it’s
-
August 2024 by Patrick McClurg
The quality of service is always great. However, it would’ve been a 5 star review but they are so slow all the time in completing the service. It shouldn’t take 1.5+ hours to complete an oil change and tire rotation.
-
August 2024 by Michael M
I recently had the pleasure of purchasing a car at Gates Hyundai, and the experience was nothing short of fantastic thanks to their outstanding sales consultant, Buddy Rue.
From the moment I walked into the dealership, Buddy made me feel right at home. His friendly and professional demeanor immediately put me at ease and made the car buying process a breeze.
I found a car online that Buddy went above and beyond to ensure was the right car for me. He patiently answered all of my questions, provided valuable insights, and never once pressured me into making a decision. His genuine interest in helping me find the right vehicle was truly refreshing and made me feel confident in my purchase.
Moreover, the entire team at Gates Hyundai was a pleasure to work with. The dealership had a wide selection of high-quality vehicles, and the buying process was efficient and streamlined. I never felt rushed or overwhelmed, thanks to the excellent customer service and attention to detail provided by Buddy and the rest of the staff.
Thanks to Buddy Rue and Gates Hyundai, I am now the proud owner of a fantastic car that meets all of my needs and exceeds my expectations. I would highly recommend this dealership to anyone in search of a vehicle, as their commitment to customer satisfaction and exceptional service truly set them apart.
If you're in the market for a new car and want a stress-free and enjoyable buying experience, look no further than Gates Hyundai and ask for Buddy Rue.
-
August 2024 by Steven B
Took my car here to reprogram a front sensor after a body shop couldnt. Everything went great until I picked the car up and started to go down the road and heard a loud noise anytime I went over 25 mph. Got home and realized they had not tucked the air deflector back into the bumper and it had torn in the short drive home. Went back to the dealership and Mr. Hall (Service Manager) let me know that he was the one that put the front bumper back on after the sensor reprogram and that the air deflector was ripped when it came in. Mr. Hall then provided every excuse under the sun as to why it wasnt his fault even though he admitted to installing the bumper/air deflector incorrectly. I change the oil in this car so I know it wasnt previously damaged. Hall suggested I turn it into insurance, even though it had nothing to do with my claim and told me to have a good day. I also left multiple messages for Mr. Boggess (GM) with the front desk lady to talk about the situation since it was obvious Mr. Hall wasnt going to fix his error. No return call. I realize they dont do much insurance work here but own up to your mistakes and dont try to push the blame to others when you incorrectly installed a part. Not very trustworthy.
