Gates Honda, part of the Gates Auto Family with a long history of serving Kentucky, provides a reliable and friendly car-buying experience. Located in Central Kentucky, the dealership offers a variety of vehicles, including popular models like the Honda Civic, CR-V, and HR-V, catering to different needs and preferences. Customers often praise the knowledgeable and helpful staff, especially salespeople who take the time to listen, answer questions, and assist in finding the right vehicle without feeling rushed. Many reviews highlight the smooth and supportive process, with staff bringing cars from multiple lots to ensure options meet safety, mileage, and aesthetic preferences. The dealership's friendly atmosphere makes it a good choice for families shopping for cars for their children or anyone looking for a dependable vehicle. However, some customers express disappointment over issues such as not receiving a second key fob after significant purchases, which has impacted their overall experience and loyalty. Despite this, Gates Honda remains known for its quality service, helpful staff, and wide selection of vehicles, making it a recommended destination for those seeking a new or used Honda in the Richmond area.
So long, Karen the Kia - hello, Lilly the HR-V! After 5 years together, my kia unexpectedly decided it was time to part ways. Thanks to Chris House, my fiancé and I brought home my dream car yesterday, and I could not be more excited! Even with some hiccups the process was smooth & supported the entire time! 🚗🤍
November 2025
Friendly staff, and great experience today! Justin Harris was a knowledgeable salesman that actually listened, wasn't pushy and helped my husband get his truck. I recommend the trip to Richmond for your next vehicle!
November 2025
Chris House from Gates Honda did a great job of showing my wife and myself features and models which helped us make the decision to buy the crv with no pressure great job!
