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January 2024 by John S.
Nice, large store. Great selection of furniture. They have everything, including beds, sofas, chairs, dining tables/chairs, and end tables. Nice sales people. When they deliver your furniture, check it out BEFORE they leave your premises. We discovered that our coffee table was broken after the delivery driver left. Took a month and half to finally get a new one and get Furniture World drivers to pick up the old one and take it back. We did finally get a good coffee table delivered. Most of their furniture is not in stock. Must be delivered to you weeks and months after you order it.
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October 2023 by Tiffany L.
Great selection to choose from. With alot of items in stock and on order to refill. Great customer service. Save with special sales all year long.
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April 2023 by David Keeling
We don't go anywhere but Superstore in Richmond. Staff is amazing and our salesman Bill is very knowledgable. ( and the wife loves his cologne)
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March 2023 by cod nak
They delivered part of the couch we ordered months later than initially estimated by them and now a year later we still have never gotten the rest of the order and they are doing absolutely nothing to resolve the issue after months of correspondence and way too much patience from us. Now they don't want to take it back and refund the order that has never been completed. Don't waste your money.
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May 2022 by Cheryl Lewis
The girl was nice and helpful she went out of her way to make us feel welcome
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April 2022 by Darlene Jackson Chandler
No hassle and very helpful when you ask for help or are ready to do business. We bought an awesome, top quality, power reclining loveseat. ?
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April 2022 by Amal Belarbi
Very nice staff however this business is not efficient, don’t even bother purchasing the warranty it’s a joke.
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February 2022 by Madison Stiltner
We have had a great experience shopping with Furniture World! Their workers are so kind and helpful and they have the some of the best prices and furniture in the surrounding area. Trust me. We went to every furniture store in the area before making any purchasing decisions, and they came out on top.
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February 2022 by Slavica Turpin
Very dissapointed. Ordered a bedroom set mid September and was told it will be delivered end of October. Well first part of the set arrived January 1st and I am still waiting for couple of pieces 4 months after I ordered. I will never ever buy anything from them again. I have bought a lot of furniture from other stores before and never had to wait 4 months for it.
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June 2021 by George Harrison
My mother purchased furniture from these people in April and they still haven't got it delivered. She just told me this morning that she will probably never get to enjoy her new living room furniture before she dies. She's 73 years old. She might not be lying.
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March 2021 by Mollie Dean Crabtree
Nice furniture
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February 2021 by Charles O'Keefe
Elizabeth and Bill are the BEST and know the furniture they are selling I would highly recommend buying here anyday
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February 2021 by Kelly Davis
Sales people don’t find it important to wear masks in the store! I will shop elsewhere!
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December 2020 by lonnie cooper
Great service will be back to buy more
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November 2020 by Connie Lentz
I went in today and was looking for recliners. Anna greeted me after I walked in. She was very nice. I purchased 2 reclining chairs. everyone was very nice.