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December 2021 by Anne French
The CVS on main did not have a medication we needed however they told me how to find it and then sent the prescription to the pharmacy that did have it. This was done in less than an hour. Since this was a prescription for my small grandchild I was so pleased with how quickly and easily this situation was taken care of. Top marks to CVS!
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August 2021 by D'Jreya Boyd
After waiting 23 minutes on hold to this pharmacy I hung up and called again to get a prescription transferred. A process I've done with this specific pharmacy 2 times prior. The woman on the phone told me she couldn't do it without an address I said I'm not sure where it is I got a text about the update. She repeated she needed an address I said have you tried Taylorsville road (I used to live in a separate city and that's the one I remember) she said she tried all of them (then how haven't you found yhe right one? Liar) She asked again for the address and said she can't do it without it. I said but I dont.. and she hung up on my face. So I called back and a man answered, I asked for her name for the review and he said there were 4 women there (which may be true but only 1 just left the phone and the lady was actively talking in the background) waited 2 minutes on hold and he put me on the phone with a new lady who transferred my prescription without an address, go figure, it actually is possible.TL;DR: horrible customer service, and improperly trained employees at that
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August 2021 by Melissa DeHart
Charged $22.00 for only 9 pictures, glossy 4x6. They didn't give me any negatives back. The photos were poor quality.
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July 2021 by Dayna Midolo
I just got my Vaccine, my insurance was not listed on the website. I walked into the store they helped me out and I was still able to schedule my appointment. I had my son with me who was not too happy to be there. The other techs kept him happy with stickers and we're just interactive with him (right next to me) while I got my shot done. They found my insurance no issues, less stress for me there and being a phlebotomist they did a really great stick. The only reason I actually don't fill my meds at CVS is they don't carry a brand of medicine I need generic. Otherwise I would be going to them each month instead of dealing with the headaches I have to deal with at Kroger. They really are a good pharmacy.
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July 2021 by Dayna Fiske
I just got my Vaccine, my insurance was not listed on the website. I walked into the store they helped me out and I was still able to schedule my appointment. I had my son with me who was not too happy to be there. The other techs kept him happy with stickers and we're just interactive with him (right next to me) while I got my shot done. They found my insurance no issues, less stress for me there and being a phlebotomist they did a really great stick. The only reason I actually don't fill my meds at CVS is they don't carry a brand of medicine I need generic. Otherwise I would be going to them each month instead of dealing with the headaches I have to deal with at Kroger. They really are a good pharmacy.
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July 2021 by Corey Humphrey
Kimberly Hyden is a wonderful lady. She gave me both my covid shots, give her a raise.
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July 2021 by Deborah Trimble
They either don't know what CVS Specialty Pharmacy does and/or sends out, or they are incompetent. CVS in general though is horrid about getting prescriptions to the right stores and/or CVS Specialty so I am not surprised. CVS also mixed meds between a narcotic and a diabetic med on us though it wasn't the Richmond store that did that. Go to another Pharmacy unless your company insists on CAREMRK for prescriptions. If so you are stuck like we are.
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January 2021 by Judith Elkins
Really friendly and attentive staff. Fast pharmacy and has a drive thru.
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November 2020 by Maria Perez
Erika from CVS pharmacy in Richmond was wonderful!! She was very patient and the most helpful. Truthfully, I’ve never received such great service from a pharmacy the way she provided excellent service for me today. Thank you, Erika, for being so understanding and generous!
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October 2020 by Anonymous Person
STAY AWAY FROM THIS PHARMACY.My family and I will be filing a consumer complaint against this pharmacy location with the Kentucky Attorney General’s office. We suggest if you also have issues with your medication fills/refills due to incompetent staff you also file a complaint and then change your pharmacy.
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September 2020 by Pamela
Friendly staff and great service
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July 2020 by Tjsgateway
I visited this store today as I was passing through Richmond, KY. While there, I had to use the restroom. There was absolutely NO toilet paper available and the store wanted us to use a rather large roll of paper towel to cleanse ourselves. In order to encourage the customers NOT to flush the paper towels, a large trash receptacle was placed next to the toilet. In the receptacle were visible paper towels covered with menses from women and what was clearly fecal matter. It was ABSOLUTELY DISGUSTING. The fact that the restroom was completely devoid of cleanliness during a worldwide pandemic of a HGHLY contagious virus shows colmpete lack of care or sense of wellbeing for their customers. I would avoid this location at ALL costs. And, YES...They did have toilet paper inatock! The front cashier was actively stocking it while I was there!I did take pictures for records if they are requested.
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June 2020 by Krypto Nite
Staff is nice and store always looks good but they never have basic meds in stock at The pharmacy. When your sick or your body needs certain medication to function properly (or at all) it is simply insane to have to wait several days for medicine to come in on the truck. The only other choice is to have it switched to a different pharmacy which isn't possible with certain prescriptions without the Dr calling in a whole new prescription...which can also take days. CVS is great as long you don't depend on them for medication.
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June 2020 by Moody Foody
Fast, Friendly, amd smart! Even if my prescription isnt ready, they get it ready as fast as they can. Everyone always seems so hard at work when I come in, and i always feel welcome
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June 2020 by Jodi Sims
Much faster drive-through than Walgreens, and the staff is friendlier! I'm so glad I switched.