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February 2024 by Faze pug 59
Haliey here could fond the oil dye before anyone else her costomer service was emaculent and they need more employees like her and she needs a pay bonus andshe should train these mfs to be like her
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January 2024 by Jon Miers
Great location! Always a Super Friendly staff and they were able to answer all my questions and then some.
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January 2024 by Ben Wilcox
These folks are fantastic! My 16 year old daughter was scheduled for her driving test at 8:45AM. We checked the car she was going to take the test in the night before and all lights brakes and blinkers were working fine. As we pulled out of the driveway to head to school to drop off my youngest and head to the test, I realized the a headlight was out. We dropped off my youngest and headed to Autozone. I ran in the store and explained my situation and said I needed a headlamp in 20 minutes. Without hesitation the one crew member ran outside and started to take apart the light fixture. The other crew member found my bulb and we ran it out to the car. Those guys had the bulb fixed within 5 minutes. This calmed my girl down and she passed her test with flying colors. I can't thank this team enough for dropping everything for someone in need!! Thank you!
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January 2024 by Jake Whitaker
My current go to for autoparts. The have good quality parts, decent pricing, and amazing customer service. I have also found their tools to be of great quality and fairly priced. I really like being able to look at the computer with the associate as it allows you to ensure your looking at the right part compared to letting them make the decision. Good system.
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January 2024 by jennifer stone
My son & daughter-in-law we're driving back to Michigan from S.C. when they stopped at a gas station & the battery died near this Autozone, my son called & spoke with Matt. This man went above & beyond to help them and got them back on their way with a new battery. Such wonderful customer service. Again he just went above & beyond for them. Can't thank him enough.
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January 2024 by Debbie Sellers
Great selection of parts and accessories and very knowledgeable staff.
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January 2024 by Belinda Alexander
I stopped by a place in Berea to see why my windshield wiper wasn't working ,was told by a young man I needed a motor , after a dear friend telling me the blade may need to be tightened I went to Auto Zone in Richmond ,thank you so much Stevie for being so kind and knew exactly what was wrong. Im so greatful for people like you . Stevie your awesome ??
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December 2023 by Charles Goins
Always friendly and helpful
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December 2023 by Spicy Exploring
I love that they have self checkout and you don't have to deal with people for small stuff. Makes it a quick in and out.
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November 2023 by Terri Killin
My friends have told me how efficient and nice Kevin is. If he is in the back working the front calls him up. They go in ask for by name because a lot of the help is talking or on their cell phones.They did not know how to post so I’m posting for them.
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November 2023 by Melissa Turner Freeman (Mel)
Went in for antifreeze and oil, wasnt for sure which antifreeze to use, the lady with blonde hair and glasses showed me and got me fixed right up and on my way. I really love going into this place and seeing her, she is very knowledgeable of her job and takes the time out to actually help you.
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October 2023 by rebecca snipp
I can always get in and out quickly and get what I need. They have a new employee named Peyton and he is very friendly and does a very good job.
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October 2023 by Amanda Dean
Today I came in and Hailey helped me get everything I needed. Ended up having a faulty part and she took care of me right away with a kind way about her. I really appreciate Hailey for making my visit easy and handling my needs accordingly. We all need more people like Hailey in this world. ?
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September 2023 by Christopher R
Called this location to ask abkut a specific part and staff member confirmed they had it in stock. Drove there and staff member showed me the exact location of the part and I purchased it. Staff are friendly & helpful.
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August 2023 by Willie Young
Wow this is the third time I have visited autozone for parts and things and I can tell you that customer service has been the best I've experienced.. There was also a young man working there I think his name was Stevie and without a doubt that guy was a class act really went way above and beyond helping me check my battery and eventually giving me a jump. I recommend the autozone in Richmond
