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February 2024 by Nicole C
So helpful and kind! Made the process painless :) Quick and easy and all in one trip! Thank you!
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January 2024 by Ferbs Pave Hawk
Was talked into Direct TV. It sucked. I returned it the next day and the sales clerk called and canceled it. Yet here we are a month later and I’m being charged $127 for not returning the device and having to fight with direct tv!!!!!!!!!!!!
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January 2024 by Chris Arvin
Great and friendly service until we noticed extra charges for services that we specifically told them that we did not want. This is the second time it has happened. I will never go to this store again.
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December 2023 by Sally I.
Slow service because of employees standing in a huddle laughing.
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November 2023 by Robyn Wilson
Very helpful and knowledgeable. I felt no pressure to buya new phone
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November 2023 by Katie Powell
I was very impressed with the customer service at ATT. My curbside pickup trip turned into a full on appointment inside the store. I was required to give more information to get my new iPhone and plan set up. At first I was irritated I had to inside store. However Jesse James the rep made the process pain free! He was very thorough and quick with the process. He also helped me get a great deal with internet services. He really made my day because I needed a new phone for my job! Highly recommend ATT store in Richmond, KY on the bypass!
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November 2023 by Clark Rogers
Charles Payton was the AT&T rep that helped me out he was very helpful and instead of buying a $40 pad charger, I bought a brand new iPhone 15. Thank you very much Mr. Charles Peyton, that works at AT&T store in Richmond off of Eastern bypass at AT&T. I've been a customer with you guys forever 20 years and never plan on switching.Love my new phone !!!
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November 2023 by William Chitwood
I was really impressed with the guy who took my order. He advised me very well and and took time to answer my questions without making me feel like he wanted to move me through quickly.
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November 2023 by Christy Collins
Brandon at this store was extremely helpful, knowledgeable, and friendly! Highly recommend him!
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October 2023 by Tevis Team (TevisTeam)
Staff was very friendly unfortunately I drove 45 minutes to pick up a phone that was supposed to be in stock once I got there the salesperson told me that it was held by company and they were not allowed to sell it that I would have to come back tomorrow to do it decided just to go somewhere else
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September 2023 by Crystal Skiles
Such a beautiful spirit within each, and everyone of their employees very kind, helpful, understanding patients, and overall just simply amazing. Thank you for all you do you were much respected and honored by my crystal skiles thank you for your amazing work skills, talents, and career
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August 2023 by William Huntzinger
The worst customer service I have ever received, employee said I will get $800 for trade in for an upgrade. When I dropped the phone off, I was told I can only get $700 for my old phone. The manager didn’t care what his employee told me. Horrible customer service and poor attitude to customers.
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July 2023 by Jeremy Kelly
Chris is great, ask for him! Always gives us the best help when adding or changing services!
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May 2023 by Hermelane Sundys
The worst customer service ever! They an professional with customer service the manager very very disrespectful, not willing to lessons .
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May 2023 by Tammy Witt
Do not Deal with the Salesman Randall he’s a Liar and a blowhard. Told us after up grade our bill would go up $27 dollars a month. Got our bill it went up $100 Can you say Commission, Commission, Commission what a jackass
