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January 2024 by Faith Young Erdmann
Store manager at Lantern Ridge showed no willingness or concern to solve the issue. She asked me to call customer service from my own phone while in the store. When I couldn't get past the initial automated response from ATT customer service line she offered no guidance. I had to make 3 trips to two different retail locations to complete the purchase that I needed to make. The manager was poorly trained in procedures or simply had no interest in helping to go past the first step. Thankfully, the customer service agent on the phone facilitated what the manager could or would not. I was very disappointed in this experience and will go out of my way to not have to visit this retail store in the future.
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January 2024 by Blanca Ramirez Gutierrez
We went to the store in Richmond Centre in Richmond, KY. I normally anticipate bad service at AT&T but at this store they were attentive, quick and effective. Good job.
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January 2024 by Alan T
After being treated as an idiot at the bypass store I went to the lantern ridge store and was treated like a customer. The staff on the bypass state that they only sell phones and Internet and any other service is a favor. The attitude was based on a complete interest in my issue. I could go on but it would be pointless
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January 2024 by Adam lambert
This is the worst store I have ever seen I haven't had this bad of an experience ever getting phones the manager ported my business numbers in from T-Mobile and was supposed to give us the new iPhone 15 pro Max for each line ported in they messed up the order so bad that we now have no phones for our business lines that was posted in there not trying fix the issue we had to hire an attorney to help get us the phones and premonition we where promised by the manager I wouldn't recommend this store to anyone ever worst experience I have ever had now I'm losing my business because I can get business calls on my newly ported in numbers
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November 2023 by Kate Classing
Did a great job!!! And the workers are very nice to the costumers!!!! Will be back!
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November 2023 by Terena Moore
Ayden did a great job helping us change tv service to Directvstream. We are saving money and getting better tv options. Thanks!
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June 2023 by Kimberly Fry
The store manager, Malichai, was incredibly knowledgeable, helpful, and professional with me and the other customers he served! He helped troubleshoot an issue I was having very quickly. Great experience!
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April 2023 by Lana Artley
I forgot the mgr's name but he definitely made this the best customer service experience out of any cellphone company I have talked too including the bigger ATT store on the bypass. He treated his customers as actual people and not as a commission, that's a nice change. I ended up leaving with a new cellphone and watch!
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March 2023 by Donnie and Amy Davidson
The store on Lantern Drive is amazing, Lincoln was very knowledgeable and extremely helpful. He did a wonderful job helping my husband switch his old phone to a new iPhone.
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February 2023 by Lisa Baker
They spent a great deal of time working to transfer info from the old phone to the new one
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November 2022 by David and Deloria Faulkner
Great group! Answered all questions and was very helpful!
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September 2022 by Ashley Stewart
love this store! Malachi and his team are awesome! Very helpful and nice!
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September 2022 by G. Cobble
Abby seems very knowledgeable and if she don't know she will get you an answer.
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June 2022 by Robert Dueweke, OSA
Abby and Jackson have done a great job in correcting the problem I had with my phone. I recommend their service.
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May 2022 by Janie Musgrove
They sent wrong phone and took forever to get money back in card. The right phone was never delivered.
