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February 2024 by Andy Botkins
Our experience was very good we was taking care of the sales man went beyond to get us the best deal highly recommend going to this Richmond store
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February 2024 by John Harkins
Wish it was more like site to store if they don't have it in the store. but I was taking care of from very nice people manager was great. Keep up the good work
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February 2024 by Billie Jean Wynn
All of them was very nice and knows have to joke
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February 2024 by Susan Lamb
He was very nice and very helpful and patient with us.He explained everything to me.This was my first time buying from Ashley and I highly recommend Ashley to others.i will purchase again from Ashley Thank you all for your help.
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February 2024 by Danielle Snellen
Deceitful and misleading. I purchased a cream almost ombre looking rug off of the clearance rack. When we unrolled it at home we noticed it wasnt ombre it was dirty.. (used) which was never mentioned during the purchasing process. The following day 2/18/24 we took the rug back to Ashley outlet richmond ky and spoke to the manager who informed us that once it's out the door it can't be returned, we had signed the 5 page store document receipt...NONE of this was discussed at time of purchase or that they sell dirty used products. While discussing issues with the manager he said all he could do was tell his staff to highlight the sentence pointing out returns/clearance store policies, and he could use this as a training opportunity.The salesperson( whom the manager referred to as one of his top seller) who sold the rug was present as well, she stated she didn't know the rug was dirty when she sold it to us and pointed us back to the manager who was present the whole time. The manager said we should have checked the rug before leaving, basically sol. The salesperson who sold us the rug said we could donate it to a shelter.... really?? Why is Ashley'sselling items that are dirty. Then acknowledging that they sell dirty items, and I should have known since it was on the clearance rack. I guess business ethics and doing what is right is unimportant, a sale is a sale to them. Im stuck with the dirty rug!Buyer beware.
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February 2024 by Samuel Thompson
This was our first time purchasing at Ashley Outlet. Our sales associate, Jordan Saylor, was amazing. We were able to purchase living room and dinette furniture for our cabin. I think Ashley has some long term customers now!
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February 2024 by Larry Dobson
Lauren is great to deal with, told her what we were looking for and took us right to what we asked for. Very professional and will definitely deal with her again
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February 2024 by Carla Smith
Everyone was so nice and helpful. I didn’t buy furniture today but I will definitely get my next furniture purchase from them!
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February 2024 by Robert Wallace
Good experience overall. Good choice of furniture with fast delivery.
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February 2024 by Jason (JP)
Lauren was super helpful and super patient with us. She was great at helping to discuss items for our home, showed us every option we could think of and was super kind along the way. Great experience in general!
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February 2024 by Ryne Shouse
Extremely helpful and patient saleswoman. Will definitely be a return customer when I require further furnishings.
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February 2024 by S H
We had a great experience shopping at Ashley Furniture in Richmond, KY! Larry our sales guy was great and efficient. The lady upfront was extremely friendly. Would recommend others to shop here.
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February 2024 by Linda Roberts
Wess was great My friend was with me we took our time he was very patient and help me alot. Great experience
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February 2024 by Dee Rawlins
Lauren was Fantastic. Got me exactly what I wanted. Thanks so much.
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January 2024 by Frankie Soto
Always stop here when traveling from London to Lexington and never been disappointed!
