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April 2024 by Alexander Berg
BLUF: Order from Pizza Hut instead, Dominoes and Papa Johns both do not care about you.Context: I ordered a pizza while drunk, and the pizza was delicious. However, I also ordered a drink with it. I didn't immediately notice the lack of a drink, because I had been drinking alcohol and I initially chalked it up to my own error. However I saw on the reciept that I definitely ordered a 2 liter Pepsi and I didn't get it.So I called the store and spoke to the manager, told him I didn't get my drink, he said he'll talk to the driver. Never got my drink though. Don't know what they discussed amongst themselves but they obviously did not come to the right conclusion, otherwise I wouldn't be leaving a review.The drink was $4 when you include the taxes, I don't want to get too bent out of shape over four bucks. It is just the principle of the matter, if they can't get this right, well shucks, I ain't gonna trust them to handle my food in the future. They might neglect to give us an expensive part of the order and then refuse to reimburse us in any way, hell, they probably don't wash their hands after pooping. You'd be surprised how often low IQ, poor hygiene, and pitiful work performance all go hand-in-hand, and how often individuals like that only find gainful employment in food service. I really should stop eating out.Was it because my tip was only 15%? Don't make it an option on the website if it's gonna make you butt hurt. Maybe pay your workers a real wage? Maybe don't make me tip before service? Honestly, why should I feel pressure to have my pre-service tip dictate whether I'll have excellent service or piss-poor service? Seems kind of fncked up, right?Anyway, that's my take. This store let a small mistake turn into a lost customer and a scathing review trying to steer other customers away. Hope yall enjoy the free $4 I basically gave you, cause you won't get another dime from me lol.
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April 2024 by T'Andre Lauderdale
Ordered from 1960 N blvd Dixie hwy in Radcliff. Manager was extremely rude when I told himMy pizza was cold and crust was burnt. He told me it was probably cold because of people like me holding up the phone lines. I asked for corporate number he then told me he is the highest person and he does not have a corporate or a corporate number and then would not give me his name or his superiors. He then got mad and scoffed at me when looking for me order and told me that now he has to go and look through everything for my address. Here lately they are always on 2 hr delays and the food is always not as ordered. Something is always forgot and it was not like this at first. He needs to be fired before everybody decides to never order from that papa John’s again like I’ve decided. I’ve never been disrespected like that with anyone from customer service in my life then hung up on. 0stars
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March 2024 by R T
Consistently gone down hill, after a few more tries and months I've decided to review, this is now more of a nostalgia thing for me taste wise. Better options such as 2 other pizza shops very close to location. Done with Papa John's just bland taste, new menu items bland
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March 2024 by Matthew Thompson
Third time in a row we’ve had this same experience. When we placed an order online we are told that the order will be ready within a certain timeframe, usually 15 - 30 mins. When we arrive to pick up the order we are told that it will be an extra hour to two hours before the order is ready.Dominoes is right around the corner. Recommend you give them a try instead of this place.
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March 2024 by Patricia MATHIS
Was told that they have not started my doordash order. Only had 1 pizza on the screen. They need to close
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March 2024 by Mike mathis
Slow service for doordash. We don't get paid to wait 45 minutes at 2:30 in the afternoon! Shame on you....
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February 2024 by Harry Wilson
Love the food and the ?️ pepper was nice and ? and hot Loved ? it ??Vegetarian options: Eat it All ???
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February 2024 by Gabriel DeBacker
Pizza dough is a little under cooked. I like it that way but others may not. Definitely want to order ahead due to small waiting area. You kind of feel like you're in the way of the workers.
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January 2024 by Brandon Simpkins
Ordered pizza online. Showed up at correct time. Signed receipt. Wait 15 minutes. Stand up to see what's happening.Cashier goes back to see what happened. They didn't make my pizzas. It will be another 15 minutes now. No offer of customer service to set things right.
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January 2024 by M King
HOW Y'ALL GON LIE LIKE THAT? My house is less than 9 min away from this Papa Johns. The lady on the phone told my friend that they couldn't do delivery...so we end up choosing carryout...why as soon as we pull up to the building..A DELIVERY DRIVER WALKS OUT WITH A PIZZA AND GETS I'N THW CAR TO DELIVER SAID PIZZA. Got told a BOLD faced lie over the phone. Guess, I'll go to the Papa Johns in Etown, maybe they won't lie to my face. :)
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December 2023 by Kevin Bondy
Pizza was late- Cold and not cooked thru- doughy and cold sauce— bottom was still soft- waste of $32.00
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October 2023 by Donna Hooker
Worst food ever. Alfredo had no pasta, pizza gummy. Never
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September 2023 by Jacob Smith
We ordered boneless wings and received mushy chicken nuggets covered in sauce. The wings were nothing like they normally are and nothing like the picture. Very disappointed being charged full price for chicken that’s obviously not up to their normal standards.
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September 2023 by Jason Graham
Forgot my sauces and drink. Didn’t even get the sauce that comes with the pizza. Burnt cheese sticks. They can’t even cut pizza correctly.
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August 2023 by Wayne Fleming
Have ordered carryout several times from radcliff location with no problem until my last order. I ordered online and total was 30 dollars and then several hours later a correction appeared on credit card showing an additional 6 dollars applied to total. I believe an employee added this additional charge as a tip but can't get an answer from the restaurant. Just beware of using credit cards at this location.