-
August 2025 by Stephen P
Mixed reviews in these but I had a really good experience with Chris in the Service Department. He did everything he could to get my truck covered under warranty. He knew about the cam phaser issues in the 3.5 and didn't mis a beat with getting it in for diagnostic and letting me know when they were sure of the problems. Everything was covered under warranty and I'm sure he had to write something specific in the paper work to make this happen but he did it and I'm grateful for the tons of money he saved me. Truck is dead silent again, running like a clock as it should be.
-
May 2025 by Walter Magoon
Cross post from FB.
TLDR; go somewhere else for service work, they say they did the work on my truck and lied. They work had not been finished.
I came down to Knox Ford to have a routine service done, get my tires rotated, and have the exhaust sensors replaced. I made an appointment to have them get started as soon as they opened at 7:30 a.m. I was there for my scheduled appointment, and they did not have anyone there to work on it until about 9:00 a.m.
I was then informed that they would need probably need to keep it overnight, even though I was told that it would be done same day if I scheduled the appointment for early morning.
The communication from their service department was horrible. All I asked was to keep me updated with what the status of my truck was. But I kept having to call to find out what was happening to my truck.
Then as 5:00 p.m. was coming up I called again to be told that it had taken them 3.5 hours to replace one sensor and that they hadn’t done anything else yet. But everything would be finished the next morning by 9:00 a.m.
I called down the next morning, and was told that it was not finished yet. That they were doing the scheduled maintenance and would be finished soon.
I called again about an hour later and was told that they were still working on the truck and had to rotate the tires still. But they would have their shuttle service come by to pick me up, after I reminded them that I would need a ride back to their shop “because they didn’t have any loaners available” (the back lot had five lined up, I looked).
So finally they let me know that my truck is done; that they did the service, replaced the sensors, and rotated the tires.
As I go to pay I asked where the paperwork was for the completed service, but it was all blank. Then I asked if they had done the transmission and radiator service, nope. Then I asked what had been done, had they at least gone through and done the multi point inspection. They said yes.
I then payed, walked out to my truck, and saw that the valve stem covers on my tires were still broken. But if the multi point inspection had been done, the tires would have been checked and the valve covers would either be changed or replaced.
I walked back into the service counter, to see why it had not been done. And if the inspection had actually been completed. Nope. They just put that it had been done and never bothered to do all of the service work that I had gone to them for in the first place.
I left their service department and went down to another local mechanic to have everything double checked, I’m glad I did. They’re still checking everything, but so far the alignment is off and all the tires were 15 psi under inflated.
-
April 2025 by Jeffrey Smith
Top notch dealership Nick and Micah work hard to get you what you want. Excellent group to work with!
-
April 2025 by Michael Mahar
Truck was acting funny to it in they couldn't get to it right away so they gave me a ride home. Couple days later truck was fixed and they came back to get me to go pay for it and pick it up. Lucky for me I had the money to get it fixed.
-
January 2025 by allie mizell
Dylan Walden in the Quick lane at Knox Ford is the go to guy. The whole quick lane is amazing. I'd go here for anything maintenance that's needed on my vehicle. Ford or not.
-
January 2025 by Madison Parker
their service center is the best! super friendly and so helpful. super thankful for kind people who care!
-
November 2024 by Chris White
Don't. This place was sold to Don Franklin Auto Group and it's been upgraded to a real three ring circus. Call a week ago to get a speed sensor replaced. Told them what to do. Scheduled me for a week later, I presume because they're ordering parts. Then got there and they acted like they didn't know I had an appt. Told me I was on for tomorrow, despite receiving their automated email and calendar reminder. One of the techs quickly sent me to another tech when they realized it was a warranty issue. They asked me to blindly sign something so I didnt have to wait for their printers to come back online to sign the actual work order. Told me they call in a day or two. What?!? Said that my 830p was pushed back becuase people with later apps used the night drop box. And that I'd have to pay for their hour long diagnostic that my appt was no go for. Book says 2 hrs for my repair, they want two days and money for a warranty issue. I took my key back and left.
-
September 2024 by Ron Crowe
If you need a vehicle or service they will help you!
-
August 2024 by Pat Leuthart
Had a appointment at 12:00 to work on my Bronco. 1:15 I ask why my car had not been looked at yet . They said the workers where just coming back from lunch ??
-
August 2024 by Lindsey Yeats
If I could give zero stars I would. I took my car here a couple of months ago. I had them run diagnostics because they said they needed to figure out if the rattling my car was making was the starter or battery. They said it was the starter not the battery. Got a new starter. Took my car home, the next day it wouldn't start because my battery was dead. Had to go pay more money to get a new battery put in! My husband asked if there was a known issue with the rattle because he swore he had read about it. The dealership said no known issue. Now here we are months later and the rattle is still happening. I took my car to Charlie's Service Center (not even a Ford place) and they told me there was a TSB about this issue right off the bat!!! If you need a reliable service place choose Charlie's over KNOX FORD! Now I will have to replace the rattling issue to the tune of almost 4K that could have been done months ago.
-
August 2024 by Christy Smith
I always have the best dealings with the workers here (quick care)! They are kind and professional and I appreciate them!
-
August 2024 by Trenton Killion
Was looking for a new vehicle (Bronco specifically). Micah Quick met us at the door, and in less than 24 hours we drove off with a 24 Bronco. This was our first visit/purchase with this dealer and happy to return when we want to upgrade
-
August 2024 by Paul Merideth
Micah was a pleasure to work with. It can be nerve racking when buying a car. But Micah is down to earth and put us at ease.
I would definitely buy a second car from him if I were looking.
-
August 2024 by angelo iezzi
So if u know what a GSA(basically a civilian vehicle assigned to the military) is then this post may make sense. If not, well I wouldn't bother reading it. The 2018 Ford Transit van (GSA) was missing a vent on the floor of the 15 pac van. Had to get it replaced. The parts dept was SUPER nice but the original price given was $3,600. I do NOT blame the service man. I watched him click buttons for over 20 min BC a simple missing vent required the replacement of the entire carpet(according to the computer program). We both gasped (if u ever signed for a GSA u understand completely) anyway after a long time of him not accepting that price he found the part for $34.00
My complaint is for FORD in general. The vent for the floor was not listed under the floor tab. The service guy explained the reason it took so long was the part was found in a completely different area that didn't make sense (like seat belt accessories or something like that) anyway kudos to the serviceman who refused to charge a military member 3k for a $34 part and for looking more in depth. But a bad set up for the Ford company. The actual Ford dealership was small but very friendly and very nice
Parking was a little challenging but I managed.
-
July 2024 by JAYLYNN REEVES
We purchased our truck last Thursday. Everyone was very nice and the truck is awesome.
