-
April 2024 by Macie Price
Horrible customer service. The lady who answers the phone has an attitude and talks down to you, even when you are just calling to ask clarity on when your items will be delivered.
-
March 2024 by Jaimee Winchester
I hate to leave bad reviews, but today my daughter's bed was supposed to be delivered, we planned this out nearly two weeks ago and it was not delivered. There was not corresponding communication, the guy said he would find out when they would be here and he never called back. Normal it isn't an issue with this place...but this was a bad experience so bad review. I will be contacting the person in charge of the store tomorrow.
-
February 2024 by Tiffany Lantagne
I don’t usually leave reviews but I am fed up with this place. My husband and I have been customers about 2 years now. We needed furniture and washer and dryer upon me being stationed at Fort Knox, and we were able to get a couch and loveseat, and washer and dryer. Great price and nice stuff.. We paid those 2 account off after about a year and were pushed into opening 2 new accounts which we did. We paid those off in December to get rid of that bill but every single time we went in or even made a phone call to them we were constantly being bothered by them being so pushy (mainly Jerry) he’s a nice guy and I understand he’s a “sales man” but you can’t be pushy like that. After paying off the last 2 accounts in December, we went in person and everything was paid in full but Bestway decided to charge my card 3 different times for a total of $113. I called to see why and of course Jerry got on the phone and made an excuse for the money being taken out and said he’d refund and he did but only $96. He then started to push me into opening another account with him and tried to win me over with “deals”. I’m done with Bestway. I don’t care that I lost $17. This place will rip you off and take your money, they have lost me as a customer completely!!
-
January 2024 by Kasmun Etrirael
Service is on point. Time to deliver good. And good staff.
-
January 2024 by Kendall JOHNSON
Go see Jerry he's the GM and a really nice guy fair and honest.
-
January 2024 by Donna Dulin
They have been super helpful and knowledgeable every time weve gone in
-
January 2024 by Hannah Morrison
We love Bestway! Very accommodating & awesome people! I have gotten all my furniture from here
-
December 2023 by Robert
Will never rent from them again they do not stand by their products the way the should for example it took almost 3 months to get my washer fixed now the dyer is broken going on one month and no sight of a ending all I get is excuses excuses worst of all they said I can't geta loaner cause my account is paid off this is not the way you should treat a good standing customer 4 years.
-
October 2023 by Shania Hendrie
Used to love renting from them.. until they charge my card for whatever amount they want or just charge the card period without my permission. Plus they never fix anything that breaks.
-
October 2023 by PredhasOREOS_forYOU
This place is bobby and Jerry always gotta be doing the best taking take of me we've done business here for 5+ years this is the best rtw store I've been to that takes care and being civil to me They have the "best"ways to take care of us )'#'(
-
October 2023 by Zach Smith
Good customer service. Jerry a real good guy. All around awesome team.
-
October 2023 by Oreos (On Youtube)
This place is bobby and Jerry always gotta be doing the best taking take of me we've done business here for 5+ years this is the best rtw store I've been to that takes care and being civil to me They have the "best"ways to take care of us )'#'(
-
September 2023 by Jordin Kirksey
You will be harassed with your purchase. They will threaten to pick up your furniture and when you tell them to do so they say they don’t want to lose you as a customer and won’t pick it up. I would not recommend this store. Maybe another location but the store manager here is a complete pain!
-
November 2022 by Brenda
Reasonable payments. Have gotten and paid off few things over the years. Got a 75 inch TV, fireplace entertainment center, PS5 & now working on a washer and dryer they are nice enough to hold until I move.
-
October 2022 by Tracey Mannell
Been renting with them for a while now and couldn't be happier. The staff is amazing!