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October 2024 by Kyle Reynolds
My family has been going to this location for years now. The kids club and staff has been amazing to our kids with staff even remembering them by name when we walk in. Our kids love going and spending time here. Our daughter has done multiple swim classes and the instructors are always very nice and great with the kids. The gym and facility is always clean and well maintained.
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September 2024 by Izzy Nalley O’Dea
I love the NC Y. It’s the most friendly and neighborhood vibe Y that I’ve gone too. You can tell that they love their jobs.
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August 2024 by Samer Shehab
Bad stuff... rude stuff
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August 2024 by Fairouza Bengoua
this branch is one of the most corrupted one among YMCA, double standards name it … unprofessional staff and at least one of the “directors “ his response on a discrimination incident my family were subject to twice from the same person in past two years was, if it’s me I would downgrade your other two children who earned the green necklace, one at least from the same branch, to a yellow, after they were upgraded to a green years ago… imagine how fool is this response ! just to cover up one of the lifeguards wrong assessment to my third child on the test , and I’m sure based on the past discrimination experience were were subject to by her ! wonderful isn’t? I’m as an HR professional and a Law person I would not hire both of them from first place and indeed if this happened in a different state they would be sued and behind the bars. conclusion save yourself and go to different branch
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August 2024 by Mo Ha
Beautiful.and clean.
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August 2024 by Shawn Jing
Excellent
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August 2024 by Nathan Clark
The YMCA in Norton Commons has long been a community hub, offering a variety of programs and facilities aimed at promoting health and wellness. However, my recent experiences have left much to be desired.
The customer service at the YMCA in Norton Commons has been an area of concern. Staff members, while generally polite, often seem overwhelmed and undertrained. It’s not uncommon to wait a long time at the front desk, and resolving issues or getting information can be a tedious process. Moreover, the communication about schedule changes and facility updates is often poor, leaving members in the dark about important information. I’ve been kicked out of the lap pool and targeted for being a yougin despite me reserving my lane in advance. It seems like it’s dominated by age and only old people can swim in the lap pool while the lap pool is the only pool with a handicap lift.
Considering the state of the facilities and the inconsistencies in service, the membership fees seem high. Members expect a certain level of quality for the price they pay, and unfortunately, the YMCA falls short of these expectations.
While the YMCA has the potential to be a great community resource, the current state of the Prospect location is disappointing. The lack of maintenance, inconsistent quality of programs, and subpar customer service make it difficult to justify the membership cost. I hope that management will address these issues promptly to restore the YMCA’s reputation as a cornerstone of community wellness.
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August 2024 by Elle Lynch
Wonderful gym and childcare center- the staff is lovely and a big shout out to Nadya who runs the kids club and summer camp program. She is amazing! High recommend this site.
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July 2024 by Nalee E.
It’s always so clean and staff are welcoming and helpful. I dropped an ear-pod once and couldn’t find it, a staff member came to assist without hesitation and we found it under one of the treadmills. The pool area is great for laps and has a separate pool for kiddos and lessons. We always enjoy coming to this location.
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June 2024 by Lindsey Sower
Always clean and welcoming
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June 2024 by Mehdi Davoodi
It is a super friendly YMCA, the front desk are super supportive and helpful during my registration.
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May 2024 by Jennifer Delany
Heidi Molinari is rude and unprofessional…has a superiority complex and acts as though she is better than others. On numerous occasions I’ve heard her bashing either staff and or members. Very off putting. Staff should be mindful- she is not the only staff member I’ve heard doing this- which is why I’ve chosen to cancel my membership. Who wants to go to a place who feels as though they will be the topic of discussion. No thanks.
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May 2024 by Lee Hamilton
Excellent...A welcoming and experienced staff and the facilities are first class!
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April 2024 by Karen Doscher
Staff is always friendly. I appreciate how they strive to not only greet you when you come in but also say goodbye when you leave. I love that they call my mother by her first name. The effort to keep the entire building clean is very evident. Someone is constantly sweeping, cleaning the bathrooms, the windows, etc. We've been members almost a year and I have absolutely no complaints. Management is doing a great job! Oh and I have no idea what that person is talking about who left a review about their guest policy being a nightmare. I had two friends visit me from Florida just this week and they got in no problem and no hassle.
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April 2024 by Maree Brinke
Friendly, clean, fun!
