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October 2024 by Kelly Lenning
Staff is always attentive & helpful.
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September 2024 by Rawan Mousa
I had to come to this pharmacy 3 times to get my prescription refilled. And they had the medicine in stock. After i asked for manager they agreed to refill the prescription and ask me to hang in while they get ready . Unthoughtful lazy employee ( nash)
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September 2024 by David Riggs
NEVER ANSWER THE PHONE…or have your prescription ready.
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September 2024 by D H
Long wait time to pick-up meds that have been call in by provider that is if they even bothered to fill them. Most times they don't or they don't have the medication in stock. Calling after your Dr or ER sends over the prescription to ask them to fill it is pointless because the Pharmacy doesn't pick-up the phone and if they do they still can't be bothered to fill it.
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August 2024 by William Ferko
They do not answer the phone. Impossible to talk to the pharmacist or the store manager. Store needs new management.
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January 2024 by Justine Kincaid
Terrible wait times, never answer the phone
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January 2024 by Lana Glover
I cannot believe this pharmacy is allowed to operate. Kroger needs to shut them down. They never answer their phones and make you wait DAYS for time-sensitive prescriptions such as antibiotics for a tooth infection even though my dentist called it in right away. I could never get a hold of anyone to find out what was going on. I was in pain and with a terrible tooth infection but no antibiotic. Seriously just shut the place down. If you can't staff it, then close it and move on.
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December 2023 by Julia Rollinson
If I could give the Prospect Kroger pharmacy 0 stars, I would. My former 2 Kroger pharmacies were way busier since they were in a more densely populated area, but they still managed to do their job. The people here act like they are the busiest, but in reality I've counted 9 people behind the counter and only 2 actually working. These 2 people are lovely, and I feel sorry for them. There is no sense of urgency in anyone else.I've had nothing but issues trying to get my child's medication filled each month. The worst was when I went to pick it up, it wasn't ready, they couldn't tell me when it would be ready, and then texted me it was ready once I was already home. They also NEVER answer the phone, even when they send you a text to call them. It took me 3 days of calling for them to pick up. 0/5. Complete trash.
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December 2023 by hizgrase
Rudest cashier ever. Bad enough you wait in line forever for people who have no sense of urgency. Then you get to register to be treated with disrespect and indifference. Kroger should be ashamed.
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December 2023 by Hunter W
They might as well not even have phones because they refuse to answer. I have called up there multiple times a day multiple days a week and been waiting for someone to pick up for at least 10 minutes.
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November 2023 by Sara Abner
It took me 2 full days to get a prescription filled for a much needed and time sensitive antibiotic. Furthermore, they would not answer their phone during that entire time! Relying on this pharmacy for my medications makes me feel like I’m trying to seek medical care in a 3rd world country. Truly appalling.
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October 2023 by Lizzy
This is by far the worst pharmacy I have ever encountered. I have never experienced such long wait times and terrible service at a pharmacy before. It typically takes between 20-30 minutes to pick up a simple prescription. This is INSANE considering it should take at most 5 minutes. There have been many times I just leave without getting my medications due to the unnecessary wait time. Also, the drive thru is NEVER open. What is the point of having it if it's never going to be staffed? I feel like they don't care about better serving their customers. It is so obvious how upset people are stuck waiting in line, you'd think they'd get a clue. DO BETTER KROGER PHARMACY!!
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October 2023 by Philip Satterthwaite
The worst Kroger pharmacy of all. The drive through is never open (short staffed) and inside lines are always out the door. Our family is switching pharmacy.
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October 2023 by Amit Rai
Long wait time. Very slow service
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October 2023 by Allen Maxwell
Understaffed
