February 2024 by Renewed Life
Had to call when the tank reached zero, as an auto fill customer. Called jan 3rd 2024, scheduled for delivery Jan 15th. Delayed for 5 to 7 days, notifed of this by email. Call again on the 26th as we still have not recieved propane. Notified that we are now scheduled for delivery no later then jan 30th by the automated service. Tried to contact via office number at 930am monday, got the automated out of office reply. Used the online chat function got told that by contacting them as an autofill customer i was now on their will call list, and was informed if I wanted my service sooner that i should NOT request a delivery.Pipes have froze in the residence as temperatures have been below freezing for the 30 days we have been waiting for propane. Propane is sole source of heat.
