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November 2023 by Katy Reynolds
I bought a used car a couple of weeks ago and I cannot say enough good things about this location! JB worked really hard to accommodate my needs and wants. Several team members worked after hours to make sure that I got to drive off the lot in my 2021 Toyota Corolla ? I will be a repeat customer!The whole process was smooth and comfortable. Thank you!!
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September 2023 by Tiffany Frazier
We had an exceptional experience with Walters Toyota when they went above and beyond to repair our son's vehicle. From start to finish, their commitment to customer satisfaction was truly remarkable!Between my family and I we have bought 13 or more vehicles from Walters Toyota due to the loyality they provide their customers. Carl Canterbury and his team were incredibly attentive and understanding. They truly exceeded our expectations and our loyality remains at Walters Toyota.We couldn't be happier and would refer their Sales and Service team to everybody we know!
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September 2023 by Randy Clark
I will never buy another vehicle from them, my rear passenger door on one side would not open from the inside so I took it to them and still under warranty and come to find out they are a switch on the inside of each passenger door to lock and I must have hit the switch unknowingly so when I got there they took it back and around 15 mins later they pulled it back out and said it was ready to go and they told me the problem and said that will be $147.34 I said what they said that’s what the technician charged an hour I said it wasn’t back there an hour and I wanna speak to management and she wasn’t friendly at all and said that’s dealer policy. After being a customer for years with Walters Toyota and they charge for such a simple flip of a switch almost $148.00 that’s really taking care of a regular customer that’s robbery. Well I bought my last vehicle there, I would suggest if anyone has any kind of problem with a vehicle you buy from them research it before you go because they will burn you up. Also my lane departure feature wasn’t working properly and he said we can look at it also and that will be another $147.34 on top of what I already paid so I said forget it. This dealership is thieves I wouldn’t recommend them to anyone.
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September 2023 by Max Heinz
AVOID THIS PLACE AT ALL COSTS. After taking my Frontier in for service I found a cigarette butt in the oil filter… and I don’t smoke. After taking my wife’s RAV4 in for service, I found a wrapper and lollipop stick in the engine air filter housing. Plus you will be waiting for around 2 hours for an oil change here.The worst of it all though…I bought my wife’s RAV4 back in March of 2023 with about 70,000 miles. Once the weather started warming up my wife started using her A/C. She told me about a strange annoying sound and weak cooling. I was removing the glovebox to get to the blower motor when I realized THEY NEVER PUT AN IN-CABIN AIR FILTER IN THE VEHICLE. Running your a/c without a filter seriously damages the a/c system. The blower motor was shot from debris so I replaced it and put a filter in. Unfortunately, the blower motor wasn’t the only part damaged due to Walters neglecting to properly service this vehicle before selling it to me. The whole system needs to be replaced. Compressor and all. They refuse to admit fault and accept responsibility. I have owned this car for 5 months and put less than 5,000 miles on it and they still want to charge me $1500 for the repairs. They will not accept responsibility or admit their negligence. Overall, just a terrible place with terrible people. The worst of them all is Mike, the sales manager. Man, that guy is a snake. STAY FAR AWAY FROM WALTERS TOYOTA/NISSAN
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September 2023 by Hailey Helton
Brady Kelly is the best!! I would drive hours to just work with him. He always make sure I get the best deal! #bradyurcarguy
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July 2023 by Silvana Atkins
Austin helped us out so much! He was very patient and did everything he could to make sure we got what we needed. Thank you!!
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July 2023 by Nick Bailey
After dealing with 6 dealerships with horrible results, Walters was a heaven sent. They got me in a beautiful Toyota Camry. Please check them out.They were straight forward on the phone and it was worth the long drive through beautiful Kentucky. Thank you guys.
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July 2023 by Minty Verbeten
Austin is fantastic to work with. He is honest, friendly and works hard for the customer to meet their needs. It was a pleasure working with him. After purchasing our car, we know we can always call on Austin if we have any questions or need help in any way.
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April 2023 by John Plummer
service department ? There is no reason to call and schedule an appointment, Still have to fill out all the information when you go in the door, usually after waiting a few minutes for a rep to become available. Then you have to wait an hour or more for an oil change.Never have had a quick and smooth experience any time I've taken my car here, Tried to give them another chance today didn't even make it to the waiting area. never again.Go to Mann Toyota down the road a bit, you make an appointment walk in tell them your name and thats it. how it should be.
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April 2023 by Tera McGinnis
Amazing sales staff, they work really hard to get us a get deal on our new Toyota. Eddie done an awesome job! Would highly recommend Walters Toyota to anyone for their next vehicle purchase.
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April 2023 by Hope
Got my ac fixed.just didn't have time to take my subaru back to dealer. 5 min up the road beats 2.5 hrs on the road.just wished they sold subarus.
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April 2023 by Sharon Turner
Go see Austin for the best deal possible! Fantastic service, be sure to let him know I sent you!
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April 2023 by Amos Collins
Just got a Nissan Rouge 2023!! Great dealership! Very friendly and fast service!! Highly recommend!
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April 2023 by Ben Welch
Good selection, sales guy followed us from another Walters lot. He was great. Loved the Highlander
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March 2023 by Maddison Bingham
Walters Toyota is a wonderful place and very helpful especially if you're not really sure about vehicles!! Great people and great service!
