Xfinity Store by Comcast
Internet Service ProvidersHours:
5183 Hinkleville Rd, Paducah KY 42001 Hours
About Xfinity Store by Comcast
The Xfinity Store by Comcast in Paducah, KY, located at 5183 Hinkleville Road, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments and exchange equipment at this location. Reviews highlight a mix of experiences. While many customers have praised the helpful staff, particularly individuals like Lauren and Joey, others have faced challenges. Some found the automated phone service difficult to navigate, leading to frustration when trying to resolve issues. Customers have reported billing concerns, with one noting that their bill was unexpectedly high despite attempts to lower it. Additionally, there are stories of personal challenges, such as issues with unlocking a phone after a family loss. Overall, while the in-store assistance is appreciated, there are complaints about billing practices and the automated support system, reflecting a need for improved customer service in certain areas.
Most Recent Reviews
December 2025
Calling Xfinity? Awful. Like pulling teeth every time. The only reason I stick with this company is because the customer service has always been top notch if I go to this location for assistance- and today was no exception, I was in and out in 15 minutes with my problems solved thanks to Zach.
August 2025
Previously, I had issues with billing for both internet and mobile service. Today, with the help of Lauren 😉, Joey, and one other associate, everything has been rectified. Thanks guys.
October 2024
I love paying $50 a month for internet that doesn’t work when it is raining
More Comments(122)
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