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September 2024 by Steve Maness
Fast and knowledgeable staff. Vehicle was ready the same day and looked terrific.
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July 2024 by Jenna Fawley
Great customer service and fast work
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June 2024 by stephen ashley
Detail oriented and very helpful with quick repairs
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February 2024 by Matt Godfrey
Great service and friendly staff. They worked with my insurance when there was a problem and solved it for me. Thanks!
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December 2023 by Cody Harris
Idiots. And fix your call Center to have a real person easily available. Terrible company
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November 2023 by leadbaron
Fast and reliable
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November 2023 by Robert Johnson
Fit me in to my schedule. Good fast work.
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November 2023 by Mark Bain
Very helpful staff!! Passing through and was able to schedule an appointment for the next morning.
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October 2023 by Sharrayon “Share” Cartright
I'm only rating the work that was done and the man who came out to fix my window. He was done fast, waited patiently for me to get off work so he can do the job, and then cleaned up all the broken glass from my back seat and floor. He had such a pleasant attitude. ☺️
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October 2023 by Jeffrey Lawrence
Fast and professional
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October 2023 by Scott Smith
Filed an insurance claim for the back glass on my Honda Civic. Insurance directed me to Safelite for the repair. I had an appointment scheduled, but the morning of I received a call saying they had "misplaced" the glass and that they would call to reschedule once they found it. That was almost a month ago and since then I haven't been able to reach anyone about it. I tried calling but never get through, and I even tried contacting Safelite corporate only to be told to call the store.In the meantime, my car hasnt been drivable. I'll have to go out of pocket to a smaller shop. Absolutely and utterly useless.EDIT: After writing this review, Safelite suddenly created an appointment AT MY HOUSE for 3 WEEKS from now! Not only was this incredibly invasive to pull my address and just create an appointment, but it was done without anyone ever contacting me. And it would have been over 7 weeks since my original appointment time! Their service is so below the bare minimum that they have actually lowered the bar.
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August 2023 by Christina Harvell
We called Safelite Monday to book an appointment. The scheduler said a tech would be out Tuesday to replace our glass. Waited at home all day Tuesday, no tech. Called Safelite back that afternoon and was hung up on 4 times. Finally got through and was passed from rep to rep until one finally told us that the lady ordered the glass the day before, but did not enter any of our info or schedule the appointment. They then schedule another glass service to come out and replace it, then charged us MORE than the quote we received on Monday! Very displeased.
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August 2023 by Morgan HeltonSmith
I have tried calling just get hung up on through the automated response. I have tried the website and it will not accept my Vin number! How am I supposed to get service when the website not working and there's no person to talk to?
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March 2023 by John Lepper Jr
I live way out in Palmyra, TN southeast of Clarksville thinking that a technician from the Safelite Clarksville location would repair the crack on my windshield, but it turns out that Timothy from Paducah, KY Safelite was sent to do the job, and he did an excellent job. The crack was the size of a half dollar coin and it is now nearly nonexistent. I appreciate Timothy driving all the way down here and bringing with him profesionalism and excellent windshield repair service on my truck. Many thanks Timothy ?.
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February 2023 by DaRealist 101
Very professional and awesome service. No issues with my very first time of service with them
