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November 2023 by Cynthia Jones
Had appointment at 10 am and I was there by 9:30 and it was 10:30 am before they got me in and then it was after 12 pm before I got out. Plus they didn’t reset my screen on oil and I had to go back tell the guy and person that came out couldn’t get it reset he had to go back read his computer I guess but he finally got it reset . What the point having appointment if they not getting you in on time . Because I have a busy schedule also.
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November 2023 by Shelly Bass
I have had my car there 7 times and spent over a $1000 on brakes...had to have my car towed in yesterday because they forgot to put a bolt back in to hold my calipri and it fell off...they did repair it ...however they didnt replace where it rubbed metal to metal on my wheel.. I will never go back..had they fixed it the first 6 times correctly this wouldn't have happened..I think they should reimburse me for the trouble..I guess I should consider myself lucky we didn't crash and I was able to get it pulled off the road.
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November 2023 by Gabriela A Cruz
ABSOLUTELY AMAZING! Moving from north to south and had to stop for a tire change, they helped us out without hesitation. Great people and great service!!!!
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November 2023 by Carlos Hernandez
Very nice and respectable crew. I dropped off early and they called when it was ready to pick up. Had an alignment and balance, all appears to be well and in order.
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November 2023 by V F
Had two tires that needed to be replaced on my trailer. It was a pull off the road and make the switch asap. The guys at Plaza made it happen. Very pleased with the service. Thanks!
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November 2023 by Colby Mitchell
I got a basic wheel alignment and they got finished quick. I didn't receive a bill or anything else or a have a technician say anything to me about the questions I asked him to check, but hopefully my wheel alignment went good.
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November 2023 by Janiree Beard
Purchased 4 new tires for my Tahoe. The staff was friendly and the customer service was outstanding. They did a great job quickly so I could get back to work. My Tahoe drives so much better now!
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November 2023 by Karla Bills
Great customer service! I always feel like my family's safety is #1 with them. Updated me as my car was progressing as well. Love how they kept me in the loop.
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October 2023 by Jim “Gator” Mc
After calling 4-5 places and no one being able to do a front end alignment after a leveling kit and shock replacement at another business, these guys said they could work me in the schedule when I finished the other. Arrived around noon, they jumped right on it and started and was finished in a reasonable time frame. Friendly, professional and took care of me quickly and had me on my way.
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October 2023 by Joe ward
The guys saved the day for me! I have a dually truck pulling a 5th wheel. At our campground my friend noticed I had an inside flat. They worked me in on a Saturday and replaced two tires! I can head home safely tomorrow! Thanks Paul and staff for taking such good care of me and getting me back on the road! Excellent service! Joe Ward
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October 2023 by Glenda B.
I called this Plaza Tire on Tuesday to schedule an oil change for Thursday, Oct. 5th at 1:00. We have been going here since they opened, purchased 2 sets of tires there, have had multiple oil changes, new brakes, etc. When I went in today for my oil change the man who waited on me told me there were no oil changes scheduled for today. He told me that I must have called Purcell Tire next door. I told him no. Then he told me that I must have called a different Plaza Tire. I told him no. The number to that specific Plaza Tire is saved in my phone and we have always gone there. He told me I was mistaken and they could get me in but I would have to wait at least an hour and a half. I told him no and left. No apology. I understand mistakes. What I don't understand is being told it was my fault and all the things that He thought I had obviously done wrong. I have never been treated like that prior to this incident. I don't know what has happened but something has changed drastically and not for the better!
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September 2023 by Natalie Brelsford
They were very friendly and explained my car trouble well. I’ve been going to a different place for a while, but I’ll be coming here for now on!
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August 2023 by Lynn Hite
Wonderful work!!! Joshua and all the gentlemen at the Hinkleville store were amazing and were able to fit my truck in on a very busy day. Definitely will continue my business with them. Thank y’all so much!!!!!
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August 2023 by seahawkbob
Called the day before and was told that if I got the truck there at 0730 installation would take an hour. I made my plans accordingly (no ride) but when I arrived I was told to leave the truck and they would “get to it by the end of the day”. I told the manager what I was told on the phone and he said “well you didn’t talk to me” as though that absolved him of any responsibility to live up to what I had been told. He said he couldn’t get to it sooner, even though I was waiting when they unlocked their door and no other customers were there, because “Simple Tire (the company I ordered the tires from on line) is not a priority for us”.It’s rude to tell a customer he’s not a priority isn’t it? I after all had nothing to do with whatever arrangement Plaza has with Simple Tire….He wound up costing me $17 for a cab ride home. I’ll never use Plaza Tire on Hinkleville Road again!
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August 2023 by Bob E.
Never use this option in Paducah! Manger was rude and told me "Simple Tire is NOT a priority!". Had to leave my truck there for the day in spite of the fact that I had called the day before and been told installation would take about ab hour. "Well you didn't talk to me" the manager said, as if as a customer calling his shop I have any control over who I talk to.I'd give zero stars if it were an option.
