-
March 2024 by Jdogg baybe
Super Nice, professional environment where you can trust your vehicle is in good hands ??
-
February 2024 by Ryan
One of the greatest customer service experiences. My wife and I had some financial hardships and the owner worked with us on the price for the job. Honestly one of the most respectful individuals I have ever me that cares about his customers.
-
February 2024 by Matthew Roberts
Great experience the best within the tri state area. I high recommend took care of me very well with my transmission issues with my vehicle was broke down and got the problem fixed very quickly. I recommend everybody to come here for their vehicle work.
-
February 2024 by Sarah Lee
We saw tons of good reviews on Google and decided to take a chance on Paducah Transmission & Auto Repair after our normal mechanic couldn't get us in. That was almost a $1,000 mistake. We received an estimate of $1,200 which seemed extremely high so we paid the $100 diagnostic fee and decided to wait on our usual mechanic to be available. After taking a look he came up with the exact same diagnosis and charged us $300 to complete the job. Paducah Transmission & Auto Repair was going to charge us $1,000 more for the same work. Ridiculous. Would definitely recommend getting a second opinion so you don't get screwed.
-
January 2024 by Tim Gust
We called Paducah Transmission after breaking down on the interstate on our way to Nashville. It was late on a Tuesday afternoon and we were stranded on the side of the road. They gave us the name of a tow company and said if we could get it to them, they would see what they could do… within 48 hours, they had us sorted out and back on the road again! INCREDIBLE SERVICE FROM START TO FINISH. In addition to being capable and professional, the staff were infinitely kind. Our breakdown was totally due to a mistake on our part and they never made us feel stupid about it. Just cannot say enough good things about Paducah Transmission! FIRST CLASS ALL THE WAY. I would do 10 stars if that were an option!
-
January 2024 by Blaise Gill
Great shop, customer service is amazing and very informative
-
January 2024 by Shelby York
Since I can’t respond editing to add: The car was found to have ONE line leaking. You broke multiple things while in there trying to fix it and had to keep ordering parts. Absolutely had nothing else wrong with it when it was brought it! We pick it up and now there are a million problems with it. We tried to bring it back in to you all the day after we picked it up and you guys couldn’t figure out what was wrong with it. We have a newborn baby and it was Christmas, the soonest Mercedes could get us in was now so THATS why we are finally seeing what all YOU screwed up, Mercedes can confirm it. You didn’t even put the right liquid back into it which has now clogged our heater core and left us with no heat along with all the other issues that were never there. You all lie so bad and judging by your responses to other reviews you always blame the client so we expected that. But we have proof that you destroyed our car and it is not being let go. Not a good look when you’ve done the same to others as well.I would absolutely never recommend anyone take their vehicle here EVER. After having our car for OVER 30 DAYS, they turned a simple coolant leak fix into 10k worth of damage according to the Mercedes dealership. We brought the car in to have a coolant line replaced, nothing else was wrong with it! When we got it back a month later, the hood struts were broken, airmatic suspension broken, heater core damaged, a hole in the radiator and the wrong coolant was put in. We were lied to so many times and about so many different things. Every other day when they were supposed to call us, we would call and it would be a new story every time. Hard to believe a shady place like this is still in business. Avoid at all costs!
-
January 2024 by Zayne Fake
Amazing
-
January 2024 by Mike Hall
We were traveling from Louisville to Missouri when our transmission started slipping and our car wouldn’t go over 40 without redlining the tach. Lucked out finding this place. They got us right in and diagnosed and fixed the issue the next day. The tech told us the ins and outs of our problem and what to do if it happened again. One of the best customer service experiences of my life.
-
September 2023 by DeWayne Ovard
They got us in quickly in an emergency on Friday. They were calm, helpful and got us back on the road quick. The people behind the desk are just good people!
-
September 2023 by Amy Milligan
I can’t say enough about how amazing these people are! My son and I were driving cross-country when his car started acting up. Thankfully, the first off road exit was Paducah. We stopped at one local tire shop and they told us nothing was wrong, but we were skeptical so we drove to Paducah Transmission. They immediately took the car for a quick spin and ascertained the problems with the tire and the axle. They sent us across town to a reputable tire company who helped and offered suggestions for a hotel and dinner at Big Ed’s. Most impressive was that albeit late afternoon close to 5:00, they facilitated the parts we needed and agreed to see us at 8:30 the next morning. Thanks for these amazing people, we were back on the road by 10AM. Moreover, they did not take advantage of our desperate situation. The repairs were affordable and professionally completed. My son commented on what a lovely town Paducah is and How he will always make the stop there when driving home from college out west. What could have been a disaster situation turned into a lovely evening and an experience for my son to understand the importance of small town kindness. It all started with the lovely staff at Paducah Transmission & Auto Repair. I
-
September 2023 by Jason Neihoff
We were told that something went out in the transmission. They replaced the part. I was then told that wasn't the problem we need a new transmission. Will we didn't have $3,400. So we were told we had to pay them over $900 to even get our car back or they would keep it. So we paid it. And took it to someone else and got it fixed for $800. Needless to say Paducah transmission tried to screw us over cause transmission is fine.Update: since I can't reply to Paducah transmission. My review is not false. Well my car runs fine. And like my review states you tried to screw us over. We saved $3,000 by going somewhere else
-
September 2023 by Rex Clayton
They fix my car
-
August 2023 by Tina Travis
Very honest people. I was told by a dealership that my Highlander needed $10k worth of parts & labor. (This was not the Paducah dealership). I had taken it to this shop for a new transfer case last year & was very pleased with their work. So I took it back here & asked them to look at the supposed problem. They kept it for over a week going over everything & could not find a problem. They could have very easily sold me a bunch of unnecessary parts & labor. Instead, they didn't even charge me for looking at it. Highly recommend! These are the kind of people you want to give your business too.
-
July 2023 by Thomas Robertson
Very nice
