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December 2023 by Jay B.
The guy who runs the service department is an idiot. He did not honor my mazdas warranty mirror replacement.
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November 2023 by Jennae b.
If you are looking for a motivated & fair guy to buy a new or used car from Allyn Moore is your guy @Paducah Ford. He really went above & beyond for me & my family in obtaining the vehicle we needed. He's efficient, knowledgeable & very polite. He will get the car you need & take care of you. Thank you Allyn Moore for making yesterday a smooth transition. I appreciate you!
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June 2023 by Keith K.
My daughter moved from Kansas City, Missouri to Knoxville, Tennessee on March 10, 2023. While driving, her car broke down on the highway outside of Paducah, Kentucky. It was towed to the nearest dealership, Paducah Ford Lincoln Mazda. It has now sat at Paducah Ford Lincoln Mazda for over three and a half months, waiting to be fixed under a recall by Ford. The service department states that they have checked the entire United States and the part is on emergency back order...for three and a half months. They will not give her a loaner car, even though it s covered by Ford. When we track down the parts they need, nope, they must come directly from Ford to be covered. The entire time, my daughter still must make her car payments for a car that she cannot drive. Service team is very unhelpful. If I could give less than a one star review, I would. AVOID AT ALL COST!
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May 2023 by Stacey D.
Keith provided a seamless and stress-free car buying experience. He wasn't a pushy salesman. Instead, he was ready to find a vehicle that met my needs in a timely manner. He was respectful and kind. My husband and I recently made 2 new additions to our family. We outgrew our previous car. I was looking for something that could comfortably fit all of us. I often travel for doctor appointments. So, I needed something with great gas mileage. Keith made it happen! Thank you so much for an enjoyable experience.I haven't been very pleased with the service department regarding the car I had before this one. The people are nice enough, but it seems like they would go out of their way to avoid diagnosing recurring problems or, if they "fixed it"... the problem remained once I got the vehicle back. It would be good for a week and then mess up. I do not recommend an AWD EcoSport.5-stars on the sales end. 2-stars on the service end.
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December 2022 by Mike L.
DON'T GO HERE!!! DISASTER!!!Where do I start.... We recently moved to rural TN and brought our 2019 Mazda here for service because at 1 hour away, it was the closest dealer, and we have a Mazda prepaid maintenance plan. I'm not sure they really are a Mazda dealer because they told us they don't accept MAZDA prepaid maintenance plans. Other negatives... our 1 hour routine maintenance appointment lasted 3 hours and appeared to include a lunch break for the folks working there while our car sat taken apart and untouched for upwards of an hour. The waiting area was small and included no complimentary refreshments, and the vending machines stole our money. When we asked the front desk about the vending machine, they just laughed as if it was a common occurrence. Most of the employees we encountered were rude and unhelpful. We will never return to this location and were very disappointed.
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August 2022 by Stan P.
Purchasing my new Ford Maverick was a good experience. Getting it worked on (while under warranty) was a very bad experience.
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December 2020 by Ken R.
5 times my 2016 Lincoln MKX has been in the service department to repair an oil leak under warranty. It still leaks.. This has to be the most incompetent service department in the entire area. I'll never buy another Lincoln and I definitely won't go to Paducah Ford for anything. I wouldn't recommend them to my worst enemy.
