-
April 2024 by Super Man
They tried to fix my car for my insurance they told insurance it was only going to cost 11k to fix my truck. It's getting into 20k and the truck still is not fix. I am a mechanic and they didn't fix the broken rack and pinion, missing bumper clips, headlights parts falling out, hood was bent and had to take back for replacement, In seriousness the rack and opinion could of killed my family if failed. I had it fix for 5k and my cruise control keeps coming off and on due to sensor in front. They try to bandaid things so they can get the bid from the insurance jobs. Sad place never take your vehicles here
-
February 2023 by Belinda Whited
The body shop at Paducah Ford was INCREDIBLE to work with!! Patrick explained everything very well & his estimate was right on!!! Patrick goes above and beyond to provide EXCELLENT customer service!! The work performed was done right and we are very pleased! Definitely recommend them!!Service: Body & Trim
-
February 2022 by J.P. Roberts
4/23/2021 Had service and a repair at the dealership today which has caused me to change my rating. A $50.00 Shop Supplies Fee was added to the bill! Checked with other Ford Dealerships who told me they have a fee but nowhere near that much. Now I have to think twice before having any more repairs made made here since others dealerships can do my warranty work. Maybe this fee should be reviewed because $50.00 seems either desperate or price gouging.My truck was hit in from behind and the bumper had to be replaced. Dropped my truck off at 8:00 am and it was ready by 1:00 PM. Can’t beat that for service. This was an insurance claim and repair which I was pleasantly surprised how much they helped speed things up! Great experience. Tommy and Tracey are the best!
-
August 2021 by marty cline
Kept us up to date as work was being done
-
August 2021 by Donetta Casey
They were very nice and helpful
-
August 2021 by Dan Sigler
Super helpful and does quality work.
-
August 2021 by Spenser Camp
I recently hit a deer near Paducah. We were on our way to Nashville, TN from St. Louis, MO so several hundred miles from home. My car was towed by my insurance company to Paducah Ford Collison Center. They inspected my car in a timely manner. As well, the shop is going to send me back all the contents from inside of my vehicle to save me a trip down to Paducah. This is so much appreciated in these Covid times! They also refused to accept any sort of payment from me for this! They are absolutely wonderful!
-
August 2021 by Kyle Welsh
Used this place to get my mustang fixed after an accident. 2 years later the paint on the bumper and front quarter panels is flaking off, the clear coat has bubbled up in a couple places. Its like they didn't actually prep the car for paint and just threw a couple coats on it and called it a day. Definitely would not recommend if you want your paint job to last. By all means use them if you want to pay for a brand new paint job a couple years down the road.
