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“My son smashed his phone beyond recognition by missing a curb while running at full speed.
We take his completely smashed phone (literally looked like a truck ran over it) to Mike's_iFix. I have little hope that they will be able to do anything bc it was so badly damaged, but hey, I heard they can fix just about anything so let’s goooo.
So, fast as lighting this man calls me back and says he gets the screen on but the touch isn’t working and he wants to mess with it some more. (No clue how he slapped a new screen on in like 20 mins flat but okay nascar pit crew, get it)
Fast forward next day, he calls me and says he’s tried like 4-5 diff screens it’s just not working…so I just tell the guy “it’s okay man it is what it is” I was totally willing to take home the pieces of the phone. He puts me on hold. Comes back a millisecond later and says “I have screens being delivered this afternoon, let me try again”
Y’all this man is worried about this phone like it’s got the launch codes for a nuclear weapon in it. I mean he is going above and beyond. A couple hours later he calls me and says “I got it fixed”
He tried SEVEN diff screens on this phone. He didn’t just take my money and leave me with a broken phone he was DETERMINED to fix it. They have my business forever. Thank you so much Mr. Cell phone fixer man, my son is forever grateful to you!”
“I went into the store recently and Scott was so helpful and knowledgable. Definitely helped with my holiday shopping when it came to my husband! Go see Scott for sure 5/5 stars!”
“Laura was extremely knowledgeable and helpful switching me from my last Samsung phone of 8 yrs to an iPhone! She also went above and beyond to get me set up for First Net!”
“We went to get a new phone today and Justin was there to assist us and he went above and beyond to help us. Everyone in there was very friendly and very professional. This location is 10x better than the mall location. This is how customer service should be! Thank you Justin for your help!”
“It was a great experience. Grace and Grey are very good explaining the phone and all the different apps that are out there.Again I just want to say what fine young ladiesYou have in your store. They are very good at what they do!”
“I have tried every wireless phone company in Paducah including Verizon and T-Mobile. They guaranteed their phone services would work where I live and they did not. Then they tried to send me an outrageous bill for services I didn’t even get. Cricket is the only one who has absolutely worked 100% of the time and I have never regretted switching to cricket and they’re actually cheaper than everybody else and I love my cricket wireless! I absolutely recommend them to anyone in the Paducah area.”
“Very nice people and very knowledgeable so if you're in need of a contract phone stop by and see what they have to offer you won't be sorry I promise you that”
“Most employees are very friendly. In the Paducah, Ky. Store by Ky. Oaks Mall, I went in to pay my bill, everyone I saw was helping a customer, so I stood by the counter for about 10 when another lady walked in, she sits down by the window, finally a heavy set man came out if the back, he was walking toward me and i thought he was gonna wait in me but instead he turned and went to the other lady, didn't even ask who was first, just blew me off. I got so pissed that I almost left but instead a sweet cute young man spoke to me and said he would be right with me so I waited. I complained about the other man & he preceded to help me. He was very kind and I loved his help. Got what I needed took care of n left. If it hadn't been fir that young man I would have cancelled my service with T Mobile.”
“We were greeted quickly and told that the wait would be about an hour because they were very busy. They were polite and worked quickly with everyone. We did wait just over an hour. Lily helped us with several issues and was very knowledgeable and helpful. We will definitely be back but will try to make an appointment next time.”
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“My debit card was hacked and I was having such trouble getting everything reset using the Verizon online app. I spoke with Josh and within five minutes of very knowledgeable and polite assistance my husband and I were up and running again. I'll never use any other store for my cellular devices but Lone Oak Verizon!!”