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November 2023 by Emily Hawkins
An employee named Avery was EXTREMELY helpful and polite and patient with me while I was trying to figure out what wood I needed for a project and he was very helpful with figuring out measurements. He even went out of his way to pick better pieces of wood for me! Thank you Avery!
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November 2023 by Jeff Parsley
I do not have Menards in my area. I always visit when I am traveling in an area that has a location nearby. Great selection with good prices.
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November 2023 by Robert Watson
They have just about everything! It’s like Walmart and Lowes had a baby and he is all grown up now. You can order lumber on the app, drive in to the lumber yard and they will load it for you! Best home improvement store ever!
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November 2023 by David Grant
Amazing store; I could spend days in there. They need to expand southward, where Lowes and Home Depot need some real competition. I drove up from Alabama just to visit Menards! I can't get much of this stuff in the southeast!
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November 2023 by Phyllis Robertson
Best place to shop. Always has everything I need. Customer service is excellent. Big plus there are NO SELF CHECK OUTS.
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September 2023 by Erich Neitzke
I just got done shopping at Paducah Menards and I hope I never have to go back. Seriously, it has the worst customer service I've ever experienced including one associate lying to me. Between Lowe's and Home Depot, Menards is at the bottom of the list of hardware stores I'll deal with in Paducah. It's not surprising that they don't offer customer surveys at the bottom of their receipts like their competitors, their management might have do their jobs and train the associates.
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September 2023 by Kari Massey
I can't stand that cow divider thing people have to walk through to get into the store. No need for it. It's not like they have 100s of people they need to divide at a time. No one is swarming the store to get in. I'm very petite and short and it's a pain for me to get through, God forbid a bigger person or handicap person try to get in there. Yes they have the gate that is on the side of it you can swing open.. but again, I'm not livestock.
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September 2023 by Jenny Baker
I gotta say I like the layout. Makes things easier to find. All those rebates make it confusing and would be better just making it one said price. Some lumber is of better quality here. And similar pricing to other stores which is a plus. Overall it's a clean store and well organized and I'd definitely reccomend checking it out. Not everything is a bargain here but they do got some sales and discounted items here and there would be worth the trip to look around and see what they got.
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September 2023 by Darcie Barr
Always freakin love this place!!!! It has a little bit for everyone!!! Always clean, tidy and organized and the employees are always helpful!!!! Still the greatest place on earth ??
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August 2023 by Dwain Cochran
Drove 30 minutes one way to a Menards and purchased a new ceiling fan. Once we got home to install the ceiling fan, was surprised when I opened the box. It had been previously installed by someone. Wires were cut, fan was scratched, pieces loose in the box and pieces even missing. Called the store and was told just to drive back down to the store for a replacement. Was not offered an apology. . Not offered an apology by Andrew from the electric department. I had to ask for an apology. Now I am going back there to get a refund, hopefully.
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July 2023 by Laurence Cook
I could / have gotten lost in here for hours! This place is amazing and has the best pickup for wood around! I highly recommend them for the big stuff. I did have a bad experience one time with an employee giving me attitude but that's 1 in probably 35or40 times I've been.
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June 2023 by Marshal Gutridge
Just spent more than $70 at Menards and after today I will take my business elsewhere. Tried to purchase a new pair of loppers and the price posted showed $16.99. After checking out found I was charged $24.99. So with past positive experience I took it back in to have them correct it. Not this time, cashier said she couldn't do it because there was no tag under my item and the item next to it was close enough that the tag was for the other item But again the 16.99 was the price to the left of my item. Then they call a CSM she made me feel like I was trying to do something criminal and said she couldn't override their mistakes and called the department manager he did the same "Because the price is not under the item I can't honor it." So good luck getting me back as a regular customer Menards.keep your product and I will pay the extra few dollars elsewhere for customers courtesy.
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June 2023 by Patricia Ring
They were very nice ,but didn't have what I went to buy. I found some products I needed at a reasonable price. I'm not fond of their rebate program.
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May 2023 by elevaTOURS (dieselducy)
They have an amazing elevator. Riding it will change your life.
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May 2023 by JENNY BRADBERRY
Customer service in the back was rude because we were coming 3 min to close. We said sorry and he said sure you are. The next day when we unloaded the big shower unit, the shower was on the wrong side. The supervisor informed me that that didn't matter and I could just bring it back. We could not due to being 2 hrs away. Would not even give a small discount for their mistake. Such a shame. This use to be a good store.
