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February 2024 by Pam TevesMani
Not well stocked, dated feel. Clothes are low quality
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February 2024 by Chrystal Galloway
I am INFURIATED. My 16yo daughter and her friend went to the Dillard's in Paducah, KY, tonight, to look at prom dresses and accessories. They were harassed from the moment they entered the store! An older associate kept following them around, asking them if they needed a dressing room. She then whispered to the other employees to follow them and they kept asking if they needed help or a dressing room...I'm talking every few minutes Then, she said, "Do you need a dressing room, you look underdressed." They were wearing tank tops and $150 jeans. Then the woman asked why my daughter kept sitting on a stool in the corner - my daughter has Ehler Danlos and gets joint pain and fatigue very easily. Even after explaining that, the woman continued to be rude. At one point she said, "You don't look like you would be shopping here." When my daughter asked what she meant by that, she said "You know what I mean." The girls complained to a manager who did apologize, but that is just not only ridiculous but HORRIBLE customer service, and I've been in customer service my whole life. I guess we will NOT be buying a prom dress there, and will tell everyone we know that unless you are dripping in diamonds and furs, don't bother going in!
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December 2023 by Christie Wooten
Outstanding customer service
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December 2023 by Tammi Vincent
Love every department of this store. Ladies at the Estée Lauder counter are wonderful
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December 2023 by Collin Fitzgerald
Always neat and organized with friendly and knowledgeable staff.
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December 2023 by Jerry Burnett
Love the selection of colognes and alot of other things they carry.
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November 2023 by Robin Simmons
This Review Is For Jennifer Smith, She’s Not The Best Far As Customer Service , I Did Not Have A Great Experience With Her, She Unprofessional & Rude, Instead Of Her Just Saying I’m Not Sure What Happened With Your Package She Chose Not To Respond…So I Had To Call Her Manager Just To Get A Tracking Number & Update,Because If You Call The Store The Workers Will Take Down Your Number in Never Call You Back, It’s Rude It Makes Everybody Look Bad! Do Better!
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October 2023 by rcp3p0
Exceptional customer assistance, and product selection. Something Wally will never understand.
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October 2023 by Becky Menees
Got several new close 65% off
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September 2023 by Kelli Cotey
Love this store, sales lady was excellent. Bought beautiful purse and shoes. On Sale. Very happy ?
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August 2023 by Heather Murdock
Went in for some cologne for my husband they didn't have it in stock but ordered for me to have it delivered to my house. Great customer service
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August 2023 by Amanda Smith
All the workers are too wrapped up in themselves or gossiping with co workers to pay any attention to customers. Also the store is a mess I tripped over a metal rod just laying in the floor
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July 2023 by Mann Bell
Good store for the old lady maybe and it's cheap
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July 2023 by Mariah Edwards
The past two times I have been in Dillard’s I came out very upset, they treated me horribly and were very snobby. I probably won’t be back because some of the workers don’t know how to treat customers!
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July 2023 by Exelited
I love the cologne there, to me that's one of my go to things I always check in the mall because it's nice to spray some on me when no one's looking, my favorite cologne would have to be Paco Rabanne Phantom because it smells really nice kind of like something sweet.